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District Manager - North Carolina, United States - Sur La Table
Description
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
The District Manager contributes to the success of Sur La Table by inspiring customers on all points of their culinary journey. The District Manager blends talent for people development and operational knowledge to drive business results while developing a high performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the customer experience, people development, store operations and financial results of a multi-store district (8+ stores) and one more Area Managers. The District Manager reports to the Sr. Director, Stores.
The home base for this location will be in either Charlotte or Raleigh.
JOB DUTIES AND RESPONSIBILITIES:
• Collaborates cross functionally to drive a key priority or initiative that impacts overall store operations nationwide.
• Ensures customer service standards are consistently met across the district.
• Creates an environment where employees are informed and capable by directing and following up on training initiatives for the district.
• Models and follows up to ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained and consistently followed district-wide.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to managers using the appropriate levels of direction and support. Conducts formal performance reviews.
• Proactively monitors and manages district staffing levels according to retail and culinary census and fluctuations in seasonal business needs.
• Analyzes and measures district sales results and trends to achieve sales driving initiatives.
• Holds managers accountable for the accuracy and integrity of employee information including, but not limited to, requisition data, personal data, and payroll.
• Holds managers accountable for store operations, scheduling, visual presentation and merchandise stock levels to ensure district is optimized to meet retail & culinary objectives.
• Ensures adherence to applicable employment laws, including but not limited to, wage and hour; and workplace safety and health.
• Manages travel expenses to budget; maximizes district and stores' 4-Wall EBITDA.
• Appropriately partners with corporate departments such as Retail Operations, HR, Loss Prevention, Planning, Real Estate and other departments.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
EXPERIENCE AND REQUIRED QUALIFICATIONS:
• 8+ years of progressively responsible retail management experience.
• 5+ years multi-unit management experience.
• Proven ability to build effective teams and motivate employees.
• Proven ability to drive sales.
• Proven financial skills and business acumen.
• Functional knowledge of retail/store systems.
• Familiarity with MS Office Suite (Word, Excel, Outlook).
• May require valid Food Handlers and/or Food Manager certification.
ESSENTIAL FUNCTIONS:
• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the workplace coaching and directing General Managers and Store Managers and/or coaching employees on selling skills.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate and retrieve merchandise.
• Ability to work a varied schedule including nights and weekends as business dictates.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
• Ability to travel up to 75% of the time including overnights.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.
Sur La Table Core Competencies for Everyone
• Focus on the Customer: You inspire and delight your customers.
• Be Genuine: Your communication style is respectful, effective and sincere.
• Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
• Take Ownership: You are committed, responsible and provide solutions.
• Achieve Results: You meet and exceed goals and expectations.
Sur La Table Leadership Competencies for People Managers
• Develop People: You never compromise on people.
• Lead the Way: You influence positive outcomes.
• Facilitate Success: Your team is motivated, engaged and accomplished.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
