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    Account Manager - Birmingham, United States - McLeod Software

    McLeod Software
    McLeod Software Birmingham, United States

    2 weeks ago

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    Description
    The Account Manager will build and maintain customer relationships while providing solutions pertaining to McLeod Software.

    Also, the Account Manager will work in conjunction with the internal support teams with the goal of resolving any issues for a customer or identifying appropriate modifications that may be needed to meet the customers' needs.

    Essential Duties and Responsibilities Serve as the primary and central point of contact for all account related activities and updatesManage all Help Desk and Support related situations for assigned accountsConduct regular, proactive review of and communication with customers on open itemsResponsible for continuous growth in technical understanding and skillsIdentify specific opportunities for improvements to business processes, training, upgrades, modules, interfaces, etc.

    Understand and document basic architectural environment, business operation, and company profile for each assigned customerInform management of any significant new or events related to customersParticipate in customer billing review and assist with resolving billing issues/disputes as neededTrain fellow team membersCompetencies:
    A minimum of two years' experience providing technical support to end users (hardware and software support)Knowledge of business accounting principles preferredExperience with one or more of the following DBMS (SQL Service, Oracle, DB2)Ability to work independently and as a member of a collaborative teamExcellent analysis and assessment of business needs and cross-system impactsWorking knowledge of the transportation industry preferred
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