- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customers' vehicle problems accurately and clearly on repair order.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with team foreman, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Explains completed work and all charges to customers.
- Handles telephone inquiries regarding appointments and work in process.
- Excellent communication skills (including listening, speaking).
- Ability to multitask.
- Physical ability to use computer hardware/software.
- Computer literate (MS Word, Advanced Excel, Outlook,)
- Organized and extremely detail-oriented
- Ability to prioritize
- Deadline-oriented
- General math skills
- Basic knowledge of dealership operations and/or office/clerical experience.
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Express Service Writer - Portland, United States - Dick Hannah Volkswagen Hyundai of Portland
Description
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We're a family-run business that's been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone's day-to-day contributions. Dick Hannah Dealerships. Believe in nice.Pay: Average annual income $45,000-$60,000.
Paid Time Off: We believe a healthy work life balance is crucial to an individual's success, which is why we are proud to offer some of the most competitive PTO compensation in the industry. All new regular full-time employees begin accruing 4 hours of PTO per pay period and increases after your first year. Part-Time employees will accrue PTO at an hourly rate of .046 regardless of tenure.
Benefits: Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan. Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.
Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Express Service Writer subject to completion of the introductory period and other eligibility requirements as per company policy.
Responsibilities
