- Maintain a safe and tidy facility.
- Welcome and assist customers with their vehicle service needs, and accurately document any issues.
- Offer detailed estimates for repair costs, inform customers about sales promotions, and obtain necessary approvals.
- Keep customers informed about the status of their vehicles and provide comprehensive explanations of the completed work.
- Address customer complaints and resolve any concerns effectively.
- Education: High School Diploma or equivalent is preferred.
- Experience: Preferred 6 months experience in customer service or sales.
- Requirements: Must possess a valid driver's license with a clean safety record, pass drug screening, and undergo a medical examination as per regulations.
- Skills: Exceptional communication and interpersonal skills with a focus on customer satisfaction.
- Strong organizational and multitasking abilities with great attention to detail.
- Effective teamwork skills.
- Physical Demands: The role involves regular talking and hearing, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. It also requires frequent lifting and moving of items weighing over 75 pounds. Specific vision abilities are necessary.
- Gemini Motor Transport, known for having one of the industry's safest trucking fleets
- Speedco, specializing in light mechanical and trucking services
- Musket, a rapidly growing commodities supplier and trader based in Houston
- Trillium, an expert in alternative fuels based in Houston
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Service Advisor - West Memphis, United States - Speedco
2 weeks ago
Description
Job Description
Req ID: 439427
Address: 4300 Petro Rd West Memphis, AR, 72301
Welcome to Love's
MISSION: Service Advisors play a crucial role in driving sales success in our Truck Care facilities through their sales skills, leadership, and top-notch customer service. They are essential team members who blend technical expertise with managerial abilities to oversee service centers and work towards becoming a Truck Care General Manager.
OVERVIEW: We are in search of a customer-focused Service Advisor to act as the main link between customers and the sales team. Key responsibilities include delivering exceptional customer service, building positive relationships, showcasing expert salesmanship, and ensuring customer satisfaction by overseeing operations and vehicle deployment.
RESPONSIBILITIES:
EXPERIENCE AND REQUIREMENTS:
SKILLS AND DEMANDS:
BACKGROUND CHECKS: Offers of employment may be contingent on satisfactory background check reports and drug screening results.
WORKING ENVIRONMENT: The job may expose individuals to outdoor elements, fumes, particles, moving mechanical parts, vibrations, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.
TRAVEL: No travel is expected for this role.
EEO STATEMENT: Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities, adhering to relevant laws prohibiting discrimination based on various factors such as race, color, religion, gender, age, national origin, disability, or genetics. This policy covers all aspects of employment.
Job Function(s): Speedco Leader
Love's Travel Stops & Country Stores is the leading travel stop network in the United States. For over 55 years, we have been dedicated to offering customers highway hospitality and exceptional service. Our aim is to assist drivers with well-maintained facilities equipped with fuel, food, and various supplies. We provide meals from popular restaurant chains, trucking essentials, showers, and all essentials for a quick return to the road.
The Love's Family of Companies includes:
Company Description
Two Brands, Same Commitment. Speedco has become a part of the Love's business family and remains dedicated to enhancing and maintaining our services to ensure your quick return to the road. All Speedco locations will continue providing Lube, Tire, and Battery Services.
