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Service Advisor - Memphis, United States - White Cap
Description
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.The White Cap family is committed to Building Trust on Every Job.
We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Description / Qualifications
Job Summary
Responsible for serving as a liaison between customers and service technicians.
Provides good customer service by working with customers to determine their repair issues and problems, determines the repair timeline, and works with technicians to communicate the customers' concerns.
Major Tasks, Responsibilities and Key Accountabilities
- Coordinates customer service process including initial diagnosis, communication of status, recommendations, and finalization of sale with customers.
- Writes up repair work orders as customers call in or drop off equipment for service.
- Identify problems and services needed by listening to customer description of symptoms and clarifying description of problems.
- Facilitates repair process from beginning to end of the work order process.
Nature and Scope
Work Environment
Education and Experience
Preferred Qualifications
If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
Functional Area Sales
Recruiter Lanaro, Gabriela
Req ID WCJR-018429
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer.
White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
