- Warmly greet and assist customers both in person and over the phone
- Guide customers in determining their service requirements
- Offer insights on routine maintenance schedules and benefits
- Accurately document customer vehicle details
- Follow up with customers via calls and emails
- Schedule, reschedule, or cancel service appointments as needed
- In-depth knowledge of automotive industry practices and components
- Previous background in automotive sales or repair
- Ability to explain complex automotive concepts in simple terms
- Prior experience as a Service Writer (highly preferred)
- Familiarity with standard office and productivity software
- Strong communication and interpersonal abilities
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Automotive Service Advisor - DeSoto, United States - Duncanville Auto and Muffler
Description
Join Our Team as a Service Writer at Duncanville Automotive and Muffler!
We're looking for a friendly and driven individual to join our team as a Service Writer at our auto dealership. In this role, you'll be the initial contact for our customers, whether they visit us in person or call in. Your main responsibilities include helping customers identify their repair or maintenance needs, educating them on the advantages of regular maintenance, and scheduling service appointments. If you have over 2 years of experience in automotive sales or repair, with previous Service Writer experience, we want to hear from you. Proficiency in using computers, strong organizational skills, and excellent communication abilities are essential for this position.
Service Writer Duties and Responsibilities
Service Writer Requirements and Qualifications
Work hours are from Monday to Friday, 8 AM to 6 PM. If you're passionate about cars and customer service, join our team at Duncanville Automotive and Muffler, a well-established family-owned business with 45 years of experience. Known for providing exceptional care to customers, we've earned a strong reputation in the industry. Our commitment to quality work is recognized by many, including Costco, who trusts us as their preferred automotive service provider. When you work with us, you'll be representing a company that values integrity and customer satisfaction above all.
