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    Service Advisor - Shelby, United States - Richies Body Shop

    Richies Body Shop
    Richies Body Shop Shelby, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Help Wanted: Customer Service / Service Coordinator
    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service / Service Coordinator. If you thrive on providing excellent service and have exceptional organizational skills, we want to hear from you

    Responsibilities include:
    • Managing customer inquiries and providing prompt and helpful responses.
    • Coordinating service requests, ensuring timely and efficient resolution.
    • Scheduling appointments and dispatching service technicians.
    • Maintaining accurate records and documentation of service activities.
    • Collaborating with internal team to optimize service delivery.
    • Assisting with billing and invoicing processes.
    • Handling customer complaints and resolving issues with professionalism.
    • Providing administrative support to ensure smooth operations.
    • Demonstrating excellent communication and interpersonal skills.
    • Prioritizing tasks and multitasking in a fast-paced environment.

    Requirements:
    • 1+ YEAR Automotive Knowledge to assist customers with repair questions. This is an important skill set that is necessary to fill the position we have open,
    • Previous customer service experience is preferred.
    • Strong organizational and time management skills.
    • Proficiency in using computer systems and software.
    • Ability to remain calm and professional in stressful situations.
    • Excellent verbal and written communication skills.
    • Attention to detail and problem-solving abilities.

    Join our team and become part of a company that values exceptional service and teamwork. To apply, please send your resume and cover letter to Indeed or
    We look forward to hearing from you
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