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    Account Manager - Minneapolis, United States - Rocket55

    Rocket55
    Rocket55 Minneapolis, United States

    2 weeks ago

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    Description
    Job Description


    Job Description Description:

    Job Title:
    Account Manager


    Company Overview:


    At Rocket55, we are redefining the digital marketing industry with our unparalleled expertise and commitment to delivering exceptional client experiences.

    Our team of over 80 hyper-specialized digital experts ensures that we can offer channel-level specialization, making us a truly full-service agency for businesses serious about accelerating their growth.

    With a data-driven approach and a focus on constant innovation, we strive to be your trusted business partner and digital guide, simplifying the complex world of online marketing to drive positive outcomes for our clients.


    Job Summary:
    As a pivotal figure at Rocket55, the Account Manager is the cornerstone of client satisfaction and success.

    This role is designed for those who excel in cultivating deep, meaningful relationships through unparalleled communication skills, ensuring every interaction—from presentations to meetings—exceeds expectations.


    With a focus on delivering world-class customer service, the Account Manager thrives in the fast-paced, ever-evolving digital landscape, championing collaboration with our project management teams to oversee the digital marketing process, deadlines, and deliverables seamlessly.


    In a realm where adaptation is key, Account Managers at Rocket55 are always a step ahead, leveraging the latest tools and technologies to foster agency and client growth.

    This role demands a unique blend of digital marketing savvy and business acumen, coupled with an outgoing, dynamic personality that energizes every project and team interaction.


    Collaborating closely with Project Managers, the Account Strategy Lead, and the broader production team, our Account Managers are the voice of our clients within Rocket55.

    They expertly translate business needs into impactful digital marketing strategies, meticulously tracking and reporting on the progress and effectiveness of these initiatives.

    It's a role suited for visionary leaders who are passionate about making a difference, driving client success, and contributing to the dynamic synergy of our agency.


    Responsibilities:

    Client Communication and Relationship Management:
    Serves as the primary point of contact for clients
    Maintains regular communication with clients to understand their needs, expectations, and feedback
    Builds and nurtures long-term relationships with clients
    Handles client queries and resolves issues promptly
    Identifies opportunities for account growth and upselling additional services to existing clients

    Project Management and Coordination:
    Oversees the planning and execution of digital marketing campaigns
    Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
    Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
    Manages budgets and works with project management teams to allocate resources effectively

    Performance Analysis and Reporting:
    Monitors and analyzes the performance of digital marketing campaigns
    Uses analytics tools to track campaign success and ROI
    Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement

    Internal Collaboration and Communication:
    Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
    Shares client feedback with relevant teams to improve service delivery
    Participates in internal meetings and provide updates on account status

    Continual Learning and Adaptation:
    Stays updated on the latest industry trends, tools, and best practices
    Attends workshops, webinars, and training to enhance professional skills

    Problem-Solving and Crisis Management:
    Addresses and resolves any challenges or obstacles that arise
    Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise
    KPIs
    Client Satisfaction & Client health
    Account retention and performance
    Successful cross team collaboration
    Professional development plan

    Requirements:
    Required Experience, Skills, and Qualifications
    Ability to understand complex client deliverables and confidently present them to clients

    • 6 years of experience as an account manager within a marketing agency, or similar job function within a business' marketing department
    Excellent listener and note taker
    Solid verbal/written communication skills
    Collaborative leader
    Extremely detailed oriented and organized
    Strong business acumen
    Willingness to take on any task with enthusiasm
    Fast learner and accepting of constructive criticism
    Ability to work cohesively with clients and subject matter experts
    Comfortable with a fast-paced and evolving environment
    Problem-solving attitude with a consistent pursuit of results

    Preferred Qualifications:
    3+ years client service/account management experience in a marketing agency setting
    3+ years of experience with SEO, SEM, and/or Social Media strategies
    Familiarity with WordPress or other Content Management Systems
    Understanding of Amazon or other marketplace platforms
    Analytics/Google Ads Certified
    Basecamp or other project management software experience


    Join our fast-paced, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability.

    If you are driven by excellence and hungry for success, we want to hear from you


    Note:


    This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required.

    The role may evolve based on the needs of the company.

    #J-18808-Ljbffr
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