- Support users and drive regional alignment with strategic CRM initiatives.
- Maintain and develop business processes and provide reporting and support for the system and users as required.
- Effective project management adhering to established timelines.
- Facilitate enhancements to the related order management capabilities (email-to-case and project management module).
- Perform ad hoc analysis and compile data for quarterly performance metrics.
- Provide training on improvements and extended capabilities.
- Manage metrics and trends, implementing proactive actions to increase efficiencies and productivity and trends.
- Bachelor's degree is required preferably in an analytical, information technology, or business field (operations management, engineering, sciences, finance, business, information technology).
- 3+ years of experience with Customer Relationship Management systems is preferred.
- Proven Microsoft Office experience in Outlook, Windows, Excel, PowerPoint, and Word.
- Excellent analytical, organizational, and communication skills.
- Must have proven experience in customer relations and problem-solving customer issues.
- Ability to work effectively across multiple facilities and reporting lines.
- Proven experience with Oracle or other ERP systems.
- 3+ years of Sales Operations, Sales Analyst, Business Analyst or similar experience.
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Sales Operations Analyst II - Remote, United States - Thermo Fisher Scientific
Description
Job Description
Job Description
When you are part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality, and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary:
The CRM Specialist and business analyst will enable and execute process improvements within the application, supporting our order management and commercial organizations. Activities include managing support and enhancements for email-to-case, expanding our project management module, setting up new users, quoting and pricing improvements, development coordination including testing and implementation within , and providing ongoing analytical support for internal departments.
Responsibilities:
Minimum Requirements/Qualifications:
Desired Qualifications:
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Sales Operations Analyst II professionals in Remote
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DORIANT KAMSU
BILINGUAL SALE SUPPORT SPECIALIST FRENCH /ENGLISH