Data Manager - Baltimore, United States - Behavioral Health System Baltimore

Description

The Crisis System Data Manager is responsible for the collection, analysis, and dissemination of system level performance measures data for the regional behavioral health crisis system. The incumbent will have responsibility for developing forward-looking, predictive, real-time, model-based insights to create value and drive effective decision-making as well as condensing and encapsulating data characteristics, making it easier to surface opportunities, identify risks, analyze trends, and drive effective decision-making.

The incumbent will have direct, applicable work experience in data collection, preparation, analysis and visualization, as well as presenting findings and data insights in creative ways to facilitate the understanding of data across a range of technical and non-technical audiences.

This position is expected to work with various teams across BHSB and to coordinate with external consultants and partners to develop and implement an accountability process for the regional crisis services system, which includes Baltimore City and Baltimore, Carroll, and Howard Counties. This position will review a range of system level data sets, some external to BHSB (such as CRISP and 911 Diversion data) as well as oversee crisis system utilization data collected by our sub-vendors.

This grant-funded position ends on December 31, 2025, with funding provided by the Health Services Cost Review Commission (HSCRC) Regional Catalyst Grant Program.

Essential Functions

Performance Measurement

• Work with the sub-vendor operators of the 988 Regional Call Center and Mobile Response Teams and community partners to develop Key Performance Indicators in the areas of efficiency, utilization, and consumer satisfaction.
• Coordinate with Call Center software vendor to develop a real time performance measures dashboard.
• Using the GBRICS (Greater Baltimore Regional Integrated Crisis System) Partnership Crisis System Standards as a guide, support the implementation of a crisis system accountability process to review KPIs (key performance indicators), real time dashboards and consumer satisfaction data as well as consumer complaints and case reviews with key internal and external partners.
• Use and facilitate Results Based Accountability and "turn the curve" thinking to guide the quality improvement process.
• Oversee the work of consultants performing performance measurement activities to ensure that it meets the needs of the system and is coordinated with other performance measurement activities across BHSB and across the system.
• With the guidance of the Director, Impact and Measurement, partner with BHSB's data team to collect data as required.
• Partner with teams across BHSB and facilitate continued engagement around progress, success, and challenges in the work.

Behavioral Health Crisis System Design

• Collaborate with teams across BHSB to develop a framework for a regional crisis services system accountability process that defines the purpose, goals, and process for partner engagement.
• Provide expertise and support for planning efforts to create an integrated behavioral health crisis system, including coordinating with consultants working on crisis system re-design.
• Provide data collection support in areas where behavioral health crisis system expansion is needed, such as gathering the data to support expanded services for children and youth or crisis stabilization services.

Call Center software management

• Coordinate with Call Center software vendor to identify and support Super Users and system administrators among sub-vendors.
• Coordinate with Call Center software vendor regarding software customization.
• Coordinate with BHSB's IT support and data analysts on Call Center system requirements and data governance.

Equity and inclusion

BHSB believes that it is imperative to approach this work in ways that contribute to equity centered around authentic engagement. We are committed to the following guiding principles:

• Acquisition, analysis, and management of data (both qualitative and quantitative) should hold at its core a responsibility to advance work of equity and justice in alignment with BHSB's mission and work.
• Data will be used to answer critical questions about:
• Historical and structural decisions that have contributed to racism's ill effects
• Cultural context that intersects with both structural conditions and change initiatives.
• Risk of reinforcing the inequities that the change initiative seeks to address.
• The work of data in the service of equity centers community to identify self-directed solutions in ways that are critical to achieving transformational change and better life outcomes. BHSB works to build trust in community by supporting behavioral health needs as the community states them, in alignment with the value of multi-cultural validity.

Other

• Works independently and can distinguish when to request support or feedback from others in the organization or from the direct supervisor.
• Demonstrates initiative and applies critical thinking to all tasks.
• Uses data as available to help guide decision making.
• Works effectively and collaboratively with others, both internally and externally.
• Continuously looks at the intersection of this work with the work of other teams across BHSB and associated implications, as well as supporting development of shared understanding and agreements of data and outcomes.
• Finds opportunities to collaborate directly with community as appropriate and in partnership with other staff as needed.
• Build strong relationships across the organization to foster effective cooperation.
• To perform assigned work functions, this position may have access to protected health information (PHI). It is expected that the employee will operate from a place of integrity and assume an ethical obligation to protect the privacy and security of all PHI and will follow all of BHSB's policies and procedures related to the Health Insurance Portability and Accountability Act (HIPAA).
• Upholds and operationalizes the values of BHSB, which are Integrity, Equity, Innovation, Collaboration and Quality.
• Consistently works to apply a lens of equity, inclusion, and anti-racism.
• Serves as part of BHSB's disaster response team as needed, in any capacity that is needed.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Master's degree in Data Analytics, Public Health, Health Administration, Public Policy, Business or related degree with a minimum of one to three (1-3) years of progressively responsible performance evaluation experience preferred, or
• Bachelor's degree in Data Analytics, Public Health, Health Administration, Public Policy, Business or related degree with a minimum of three to five (3-5) years of progressively responsible performance evaluation experience
• Experience working with Tableau or Power BI
• Direct work experience with data collection, analysis and visualization
• Experience selecting measures and measurement scales, setting target values and thresholds
• Experience sourcing and preparing data for analysis
• Experience developing forward-looking, predictive, real-time, model-based insights to create value and drive effective decision-making
• Experience condensing and encapsulating data characteristics, making it easier to surface opportunities, identify risks, analyze trends, and drive effective decision-making
• Experience presenting findings and data insights in creative ways to facilitate the understanding of data across a range of technical and non-technical audiences
• Experience with consumer satisfaction measurement preferred
• Knowledge of quality improvement frameworks required, knowledge of Results-Based Accountability (RBA) preferred
• Strong written and oral communication with emphasis on writing for a general, non-technical audience
• Strong orientation toward collaborative process development, implementation, and management
• Strong problem-solving skills and analytical abilities
• Ability to navigate complex work environments
• Ability to interface with all levels of management internally and externally
• Ability to work collaboratively with a variety of partners, including hospitals, behavioral health providers, community leaders, service providers and people with lived experience
• 2-4 years' experience utilizing advanced MS Excel features
• 2-4 years' experience working with health and/or behavioral health data
• MS SQL skills, preferred
• Ability to investigate data issues and participate in remediation activities
• Commitment to the infusion of racial equity and social justice principles into all areas of work
• Ability to interact in a virtual environment
• Proficient using Microsoft Office Suite Word, Excel, Outlook, and PowerPoint

Supervisory Requirements: This position has no supervisory requirements.

This role may require travel to other locations for meetings and other business-related needs. Ability to travel locally 25% of the time is required. It is important to have access to some form of transportation to travel to off-site meetings, conferences, and site visits.

Total Rewards

BHSB's compensation strategy is based on our values and culture and is a step in our work toward becoming a justice-oriented, antiracist and inclusive organization. The organization offers its employees a competitive compensation package which includes base pay, comprehensive benefits plan and equitable, hybrid, family friendly work environment and practices.

This means that starting salaries are based on the requirements of each job and are non-negotiable, that the organization is not favoring people who are comfortable asking for a salary/hourly rate increase. The annualized starting base salary for this position is $73,804.

The benefits plan includes comprehensive Medical and HRA, Dental and Vision coverage, as well as a choice of 4 FSA plans and an employee paid Legal benefit. BHSB offers employer paid life insurance, short-term and long-term disability as well as a 403(b) plan with employer contribution, generous PTO and 13 days paid holiday. Medical plan participants receive a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.

Culture

BHSB is a nonprofit organization that provides leadership in advancing behavioral health and wellness. We advocate for and help guide innovative approaches to prevention, early intervention, treatment and recovery to help build healthier individuals, stronger families and safer communities.We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.

BHSB respects and values diversity and is committed to creating a culture that is inclusive.BHSB is proud to be an Equal Opportunity Employer.BHSB strives to embody Integrity, Equity, Innovation, Collaboration and Quality in all of our work. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.

BHSB expects employees to show a strong commitment to our mission and vision, with an outcome-oriented approach to the work. A strong commitment to diversity, equity, and inclusion, in addition to BHSB's Antiracism Organizational Framework is also required.

BHSB - About Us

data visualization, writing, project management, health quality, quality management, analytics, coordination, facilitation, data collection, analysis, technical, dashboard, data manager, descriptive statistics, relation, manipulation, modelling, data mining