Oracle Application Support Analyst - Iselin, United States - Middlesex Water

Middlesex Water Iselin, United States

3 weeks ago

Description

The word RIGHT stands for what we

VALUE:
Respect, Integrity, Growth, Honesty and Teamwork.
Why join our team?
Middlesex Water Company (

NASDAQ:
MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more.

To learn more, please visit

Job Summary:

As an Application Support Analyst, your role includes supporting, administrating and maintaining Oracle Enterprise Resource Planning systems with a specific focus on Oracle E-Business Suite.

Provide tier1 and tier2 support to internal customers. Work with managed service provider and Oracle support to resolve issues in a timely manner. Work closely with Subject Matter Experts (SME) to identify, document and resolve technical and functional issues. Respond to monitored alerts and events.

A key focus of the problem resolution aspect of this position is on root cause analysis with an overarching goal of minimizing recurring events.

The successful candidate will be passionate about supporting and driving the Company's Values,

RIGHT:
Respect, Integrity, Growth, Honesty and Teamwork.

Work Performed:
Manage helpdesk queue on a daily basis.
Perform root cause analysis to minimize repeat occurrences of issues.
Validate and regression test patches and break fix resolutions.
Follow appropriate change management procedures to manage and document changes to application environments.
Monitor operational environments to ensure internal customer Service Level Agreement are met.
Identify and implement process improvements to enhance system availability, performance and security.
Develop technical documentation to represent end user requirements.
Manage the coordination of upgrades, code migrations, patch application and database refreshes.
As appropriate and authorized, coordinate activities such as installation of new environments and scheduled outages.

Ensure that application system requirements, business configuration requirements and IT infrastructure requirements are supported by changes occurring to the application.

Work with business users to document and create queries.
Execute back-end data cleansing and data fixes.
When needed provide end user training and guidance.
Work with third party support vendors to ensure technical issues are addressed within the predefined service level agreement.
Provide proactive and preventative maintenance activities.

Qualifications:
Associate degree in Computer Science, Management Information Systems, or related field experience preferred.
Knowledge of programming/scripting languages such as Oracle SQL required.
Excellent communication and interpersonal skills, both written and verbal.
Experience working with Change Management, Problem Management and configuration management processes.
ERP application support or junior programming background.
Advanced knowledge of Microsoft excel including scripting and programming in excel.
Client focused and support orientated.
Familiarity with SAP BI Edge a plus.
Ability to write Crystal reports a plus.
Prior experience with Oracle Customer Care and Billing, E- Business, WAM and MWM a plus.
Candidates must possess authorization to work in the United States.
Candidates must be able to pass a drug screen, pre-employment physical, background check, and have a valid driver's license.
No phone calls please.

We thank all applicants in advance for their interest; however, only those applicants who are being considered for the position, or are currently employed by Middlesex Water Company will be contacted.

Middlesex Water Company and its' subsidiaries are an Equal Opportunity Employer.

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