Oracle Application Support Analyst - Iselin, United States - Middlesex Water Company
Description
Are we RIGHT for you?
The word RIGHT stands for what we
VALUE:
Respect, Integrity, Growth, Honesty and Teamwork.
Why join our team?
Middlesex Water Company (
NASDAQ:
MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.
Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as
Job Summary:
As an Application Support Analyst, your role includes supporting, administrating and maintaining Oracle Enterprise Resource Planning systems with a specific focus on Oracle E-Business Suite.
A key focus of the problem resolution aspect of this position is on root cause analysis with an overarching goal of minimizing recurring events.
Work Performed:
- Manage helpdesk queue on a daily basis.
- Perform root cause analysis to minimize repeat occurrences of issues.
- Validate and regression test patches and break fix resolutions.
- Monitor operational environments to ensure internal customer Service Level Agreement are met.
- Identify and implement process improvements to enhance system availability, performance and security.
- Develop technical documentation to represent end user requirements.
- Work with business users to document and create queries.
- Execute backend data cleansing and data fixes.
- When needed provide end user training and guidance.
- Work with third party support vendors to ensure technical issues are addressed within the predefined service level agreement.
- Provide proactive and preventative maintenance activities.
Qualifications:
- Associate degree in Computer Science, Management Information Systems, or related field experience preferred.
- Knowledge of programming/scripting languages such as Oracle SQL required.
- Excellent communication and interpersonal skills, both written and verbal.
- Experience working with Change Management, Problem Management and configuration management processes.
- Advanced knowledge of Microsoft excel including scripting and programming in excel.
- Client focused and support orientated.
- Familiarity with SAP BI Edge a plus.
- Ability to write Crystal reports a plus.
- Prior experience with Oracle Customer Care and Billing, E
- Business, WAM and MWM a plus.
No phone calls please. We thank all applicants in advance for their interest; however, only those applicants who are being considered for the position, or are currently employed by Middlesex Water Company will be contacted.
**Middlesex Water Company and its' subsidiaries are an Equal Opportunity Employer.
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