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Strategic Account Coordinator - Waukesha, United States - Fabick Cat
Description
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan.
Why Work For Us
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family.
A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better".
This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer.
We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career...
to become a legacy.Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Job Summary:
To manage and maintain the rental business by assisting the Strategic Account Manager and other divisions within Fabick Cat.
Responsibilities:
Assists and provides exceptional customer service to Strategic Accounts.
Answers all calls and responds to requests for information on equipment from Strategic Accounts and assists them with their rental needs.
Prepares rental contracts and ensures all proper documentation and insurance coverage is obtained prior to renting the equipment.Maintains equipment inventory and processing parts orders for Strategic Account rental equipment.
Identify and close additional rental purchases of product and services by customers.
Engage in technical discussions related to the proper equipment based on usage/need for each Strategic Account
Remain knowledgeable and up to date on changes and developments of all equipment being rented
Manages Irents portal for Strategic Accounts.
Ensures Strategic Accounts are meeting the billing requirements and following the correct Accounts Payable process.
Attend Strategic Account events with the Strategic Account Manager
Any and all duties as assigned.
#IND123
Requirements:
Qualifications:
High school or equivalent required
Associates degree preferred
Previous experience in customer service required
Experience with heavy equipment and allied construction equipment products for rental purposes required
Previous rental counter experience a plus
The ability to communicate effectively with customers and Fabick personnel
Candidate must poses strong decision making capability.
These skills will be leveraged in/but not limited to the areas of delivery requirements, quoting of rental rates, equipment time lines and working with the service department for scheduling equipment repair to ensure availability for customer needs.
Must be self-starting and able to work with minimal supervisionStrong computer skills:
word, excel, and outlook
Good time management
Strong phone communication skills
Data entry
Ability to engage in technical discussions with potential clients on equipment preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical
Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job.
Occasionally lift and/or move up to 20 pounds.Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
