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New York City

    Quality Assurance Supervisor - New York, United States - City of New York

    City of New York
    City of New York New York, United States

    1 week ago

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    Full time
    Description
    *THIS POSITION IS OPEN TO EMPLOYEES CURRENTLY SERVING IN THE PERMANENT CIVIL SERVICE TITLE OF CHILD PROTECTIVE SPECIALIST SUPERVISOR

    THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $94,.00

    The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports.

    ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

    The Quality Assurance unit which is part of the Jaden Reform is responsible for investigative case reviews, performance evaluation, collection of data through extensive case record review, use of aggregate performance data and data performance meetings; gather comprehensive data analysis for the purpose of strengths and needs assessment at the borough and zone level and the identification of priority areas and the development of a strategic action plan at the borough zones.

    Under the supervision of a Child Protective Manager, with wide latitude for the use of judgment and independent decision making, the Quality Assurance ("QA") Supervisor will work within a unit responsible for encompassing all areas of quality assurance within the Division of Child Protections (DCP) 19 offices, 5 boroughs and 2 program areas.

    In this role, the Supervisor II will conduct on-going case reviews of open investigations, analyze child welfare case best practice across the division, and immediately provide coaching to front line staff, as necessary, to support safety.

    Tasks specific to this role include but are not limited to:


    • Review and incorporate family history to support discussions around safety and risk planning with team. Assess validity of allegations; determines and implements an appropriate plan of action,
    which may include the removal of child(ren) from the home. Monitors progress of the safety/service plan.

    • Ensure all pertinent parties (i.e. PD/FSU,OSI) to action meetings/clarification calls are notified and participate for continuity and consensus around the safety plan/service planning to address risk.
    • Utilizes various inhouse supports and databases to support/justify the program's rationale for action(s) and/or decision(s) made with respect to the plan for a family. Enters and maintains
    computerized records including ASAP tool, email correspondence, case management tracking, and any other program related materials.

    • Conducts case conferences with staff by reviewing pertinent case records and reports, clarifying and requesting information and data, in order to ensure appropriate agency mandated services,
    referrals/ treatment plans are being provided.

    • Monitors programmatic operations of borough/ program, by observing performance, meeting with staff, making field visits, reviewing performance reports, reviewing available records in order to
    ensure compliance of staff/ program with stated objectives, policy, city, state and federal mandates.

    • Develops and constructs evaluation instruments and tools by analyzing program objectives, researching alternative evaluation formats, pretesting designs where possible in order to measure the
    performance of DCP operations.

    • Drafts reports in narrative form, using standard forms or formats, by reviewing, summarizing and explaining data, in order to record, analyze work activities, review findings and recommendations
    made by oversight bodies.

    • Participate in the drafting of policy and procedures manuals, memoranda and other instructional guides by using information gathered from governmental regulations, management policy

    decisions, background research, following agency format, in order to standardize work activity in compliance with laws, regulations and policies.


    • Intervenes in difficult or nonroutine cases by reassessing the situation, making special referrals, conferring with other agencies, providing special direction and consultation, following up on
    results, in order to facilitate resolution of special.

    • May make field visits for the purposes of investigation or consultation, including to review files, conference with staff, participate in meeting, provide one on one coaching and any other quality
    assurance measures requiring field work.

    • Represents the unit/division in training sessions, meetings by asking relevant questions, taking notes, in order to learn new or revised agency procedures, regulations and other matters.
    • Support other programs on special projects/request, as assigned by the Deputy Director. These tasks may include attending hiring pools; Training initiatives, and or any needs identified by
    executive leadership.

    • QA is a member of ACS' Collaborative Quality Improvement "CoQI" crossdivisional team and supports DCP in these meetings in developing and following up with the zone's performance
    improvement plan.

    As part of this supportive process, the Supervisor may be required to travel citywide to co-assist the Child Protective Manager in these meetings.

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