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    Field Support Technician - Cleveland, OH, United States - Opusing LLC

    Default job background
    Technology / Internet
    Description

    Title : Field Support Technician

    Location : Cleveland, OH 44113

    Duration : 3 Months contract to FTE

    Top must have Skills:

    o Experience with Remote software tools, Lifecycle management

    o Level 1 & Level 2 software support

    o Backend office MS Office Support

    o MS Intune

    o Active Directory

    o Remote management

    o Incident Request Management

    Resource's typical working day:

    • Desktop support helping a wide range of end users
    • Responding to tickets
    • Providing Level 1 and potentially level 2 Support
    • Maintaining office technology
    • Front facing customer service
    • Very high focus on customer satisfaction

    Here are some keywords to look for in resumes:

    • Experience with Remote software tools
    • Lifecycle management
    • Backend office MS Office Support
    • MS Intune
    • Active Directory
    • Led small projects (not a project manager)
    • Software deployment
    • Remote management
    • Incident Request Management

    Experience expectation: 2-3 years of level 1 or level 2 Help Desk or Desk Side experience

    H.S Diploma

    Hardware Certifications are a plus, not required



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