- Build strong rapport with internal partners by utilizing interpersonal skills, asking clarifying questions and anticipating needs.
- Conduct analysis and process dispute claims in accordance with network operating rules and federal regulations.
- Serve as subject matter expert for the chargeback lifecycle as it pertains to the company.
- Interact with our Merchants and Partners by phone and email Monitor disputed transactions for possible fraudulent activity.
- Analyze disputed transactions to determine the appropriate response and documentation requirements.
- Educate clientele and team members on processing guidelines and security measures.
- Ensure chargeback information and documentation are sent to the card brands without error.
- Must adapt to changing policies and stay current with card brand dispute guidelines to ensure all cases are handled appropriately.
- Notifies manager of trends or concerns.
- Performs other duties and assignments to support the payments team, as directed by management.
- High school diploma or GED Equivalent.
- At least 2 years of merchant and/or payment experience in the financial, ISO or agent environment.
- Demonstrated ability to prioritize tasks and meet deadlines.
- Strong written and verbal communication skills.
- Ability to manage multiple projects, programs, and brands at the same time to complete work.
- Solid organizational and time management skills.
- Sound judgment, strong problem solving and analytical skills.
- High level of attention to detail.
- Ability to learn quickly and work both independently and as a team.
- Payment Card Chargeback certifications.
- Banking, financial services, and/or merchant processing experience.
- Additional industry experience.
-
Operations Specialist
1 week ago
Meeder Asset Management Inc Dublin, United StatesEOE Statement Meeder Investment Management is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other chara ...
-
Operations Specialist
8 hours ago
Meeder Asset Management Inc Dublin, United StatesEOE Statement Meeder Investment Management is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions; sexual orientat ...
-
Payment Operations Specialist
4 days ago
Insight Global Dublin, United StatesA client of Insight Global is looking for a Payment Operations Specialist to sit out of their headquarters in Dublin, OH. The Payment Operations Specialist will have a deep working knowledge of credit and debit card services, payment card network rules relating to chargebacks, an ...
-
Payment Operations Specialist
1 week ago
IQventures Dublin, United StatesThe · Payment Operations Specialist will have a deep working knowledge of credit and debit card services, payment card network rules relating to chargebacks, and familiarity with Regulation E, and best practices of the same. This role will be instrumental in our pursuit of accu ...
-
Staff Operations and Training Specialist
1 week ago
U.S. Army Reserve Command Dublin, United StatesSummary · About the Position: This is a military technician position with the 79th Sustainment Support Command, 319 Transportation Brigade, 364th Expeditionary Sustainment Command located in Dublin, California. · This position requires an active membership as a Soldier in the A ...
-
Store Operations Specialist
1 week ago
At Home Stores LLC Hilliard, United States$ /hour · The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. · The Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficient ...
-
Store Operations Specialist
2 weeks ago
At Home Stores LLC Hilliard, United StatesJob Description$ /hourThe Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets.The Store Operations Associate is responsible for unloading, processing, and stocking freight safely and ...
-
Sales Associates Ace East Dublin
5 days ago
Ace Hardware Of East Dublin East Dublin, United StatesAbout Ace Hardware of East Dublin · General Summary · The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. · Essential Duties & Responsibilities · Inclu ...
-
BlueWave Ventures Dublin, United StatesAre you passionate about IT? So are we Do you want to be a part of shaping the digital transformation of the world? Then start your apprenticeship with one of the largest IT service providers in the world. · IT specialists are in demand in almost every industry. This apprenticesh ...
-
Operations Specialist
1 week ago
Rust-Oleum Corporation Columbus, United States Full timeJOB DESCRIPTION · Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, I ...
-
FusionTech Riverlea, United StatesWhat do specialists for warehouse logistics do at Riverlea?A specialist for warehouse logistics can be employed in all areas of logistics. · The core competencies of a logistician include handling goods receipt, shipping, picking, as well as proper storage and retrieval of goods ...
-
Sales clerk/representative
1 week ago
ZephyrTech Riverlea, United StatesAbout Us · STARCKE is an internationally operating family business and a well-known manufacturer of abrasives. Our products are used in numerous manufacturing processes, which is why our customer base is diverse. For example, we supply companies in the automotive industry, renown ...
-
Financial Operations Specialist
5 days ago
Bertec Columbus, United StatesJob Description · We are seeking a detail-oriented and versatile Financial Operations Specialist to join our growing team. As a Financial Operations Specialist, you will play a key role in supporting our day-to-day financial operations as well as contributing to the budgeting and ...
-
Senior Operations Specialist
1 week ago
Waste Management , Inc. Columbus, United States** Senior Operations Specialist - Trucking** · **** · New · Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalis ...
-
Financial Operations Specialist
1 week ago
Bertec Columbus, United StatesJob Description · We are seeking a detail-oriented and versatile Financial Operations Specialist to join our growing team. As a Financial Operations Specialist, you will play a key role in supporting our day-to-day financial operations as well as contributing to the budgeting an ...
-
Operations Support Specialist
1 week ago
Cass Information Systems Columbus, United States** Operations Support Specialist** · **Job Category****:** Administrative/Support **Requisition Number****:** OPERA001376 Showing 1 location **Job Details** · **Description** · The Operations Support Specialist provides leadership by monitoring, evaluating, and suggesting impr ...
-
Deposit Operations Specialist
1 week ago
CFBank Columbus, United StatesWe are a fast-growing high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility and add more valu ...
-
Development Operations Specialist
1 week ago
The Salvation Army Eastern Territory Columbus, United StatesOverview: · Classification: Full-Time, Non-Exempt, 40 hours/week, Monday-Friday, 8:30 a.m. 5:00 p.m., occasional weekends and evenings as needed · Job Focus: The Development Operations Specialist is responsible for providing operation support for the entire Development Departme ...
-
Security Operations Specialist
1 week ago
Insight Global Columbus, United StatesShift: 6am to 2pm M,T,F,S,S wed thurs off - working weekends (training for first 4 weeks M-F 8-4) · Answers incoming calls regarding suspicious activity and/or security related events. Creates reports and maintains detailed logs of all calls and activities Contacts relevant secu ...
-
Payroll Operations Specialist
6 days ago
Improveit Home Remodeling Columbus, United StatesAre you a meticulous professional with a passion for precise payroll administration? Join our team as a Payroll Administrator and play a crucial role in shaping the employee experience at Improveit Home Remodeling. · About Us: Serving homeowners since 1989, Improveit Home Remode ...
Payment Operations Specialist - Dublin, United States - IQ Ventures
2 weeks ago
Description
The Payment Operations Specialist will have a deep working knowledge of credit and debit card services, payment card network rules relating to chargebacks, and familiarity with Regulation E, and best practices of the same. This role will be instrumental in our pursuit of accurately and efficiently servicing the dispute lifecycle of our clientele including investigation of received cardholder disputes, focus efforts for merchant financial recovery where appropriate, and resolve claims in accordance with Federal Regulations and card network rules.
What you will be doing:
Experience and Requirements:
You will stand out as a candidate if you have:
