Security Operations Specialist - Columbus, United States - Insight Global

Description

Shift: 6am to 2pm M,T,F,S,S wed thurs off - working weekends (training for first 4 weeks M-F 8-4)

Answers incoming calls regarding suspicious activity and/or security related events.

Creates reports and maintains detailed logs of all calls and activities Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues.

Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts. Reports directly to the Security Operations Center Manager, but takes tactical direction from Security Operations Center Lead.


Required:
Strong oral and written communication skills Ability to multi-task Work effectively within a high intensity environment

• Reports directly to the Security Operations Center Manager, but takes tactical direction from Security Operations Center Lead
• Answers incoming calls regarding suspicious activity and/or security related events
• Creates reports and maintains detailed logs of all calls and activities
• Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues
• Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• High School diploma/GED
• 1+ years of experience in call center or customer service

Nice to Have Skills & Experience

• Technology experience (i.e. MS Office)
• Experience working in a dispatch or alarm monitoring center
• Bachelor's degree
• Strong oral and written communication skills
• Ability to multi-task
• Work effectively within a high intensity environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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