Helpdesk Analyst - Ontario, United States - Insight Global

Insight Global Ontario, United States

3 weeks ago

Description

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment.

The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support.

The position reports to Manager of Change Control & IT services.

Deploy and troubleshoot PC hardware, mobile devices, and network printers

Imaging and troubleshooting of Microsoft Windows (10)
Administer user groups and permissions in Microsoft Azure AD
Prepare SCCM Deployment images and software updates on monthly basis
Provide instruction and troubleshoot Microsoft Office
Troubleshoot a wide variety of systems and applications
Utilization of Active Directory for user management
Monitors helpdesk queue and uses it to track incident status and resolution
Maintain system inventory
Identifies tasks to be escalated and assigns to appropriate personnel
Other tasks as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Required Skills & Experience

4-5 years of experience preferred

A+ and/or MCSA preferred
Good communication skills (verbal and written)
Ability to prioritize and execute tasks in high-pressure environment
Willingness to travel

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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