Helpdesk Analyst Ii - Ontario, United States - Ajinomoto Foods North America
Description
Position Summary:
Position Essential Duties and Responsibilities:
- Deploy and troubleshoot PC hardware, mobile devices, and network printers
- Imaging and troubleshooting of Microsoft Windows (10)
- Administer user groups and permissions in Microsoft Azure AD
- Prepare SCCM Deployment images and software updates on monthly basis
- Provide instruction and troubleshoot Microsoft Office
- Utilization of Active Directory for user management
- Working knowledge of Azure AD, Exchange Online, MFA Setup.
- Monitors helpdesk queue and uses it to track incident status and resolution
- Maintain system inventory
- Identifies tasks to be escalated and assigns to appropriate personnel
- Other tasks as assigned
Position Qualifications:
- 45 years of experience preferred
- A+ and/or MCSA preferred
- Good communication skills (verbal and written)
- Ability to prioritize and execute tasks in highpressure environment
- Willingness to travel
- Range of Pay $ $33.00 per hour.
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