Jobs

    Desktop Support Technician - Massachusetts, United States - Aptino, Inc.

    Aptino, Inc.
    Aptino, Inc. Massachusetts, United States

    3 weeks ago

    Default job background
    Description

    Role: Desktop Support Technician

    Location: MA

    Duration: 06 month

    Job Description:


    • Monitoring and taking action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard


    • desktop support, Microsoft 365, ServiceNow, CMDB, end user, Windows desktop, operating system, cloud computing, application software, troubleshooting, autonomy, customer service, user support, Microsoft Windows 10, Microsoft Windows 11


    • Troubleshoot errors from applications and operating systems


    • Provide support for Microsoft Outlook email clients, and other Microsoft Office applications


    • Configuring new desktops, routers, modems, and similar devices.


    • Performing routine inspections and upkeep of existing installations.


    • Updating computer operating systems and other important software, as needed.


    • Substantiating requests for hardware and software purchases and upgrades, if appropriate.


    • Handling disposals of all computing equipment that has become obsolete or unusable Desktop Support Technician: End User Support; Onsite Support for end users; Standard hardware and software troubleshooting; Thorough knowledge of Windows 10 and Windows 11 desktop Operating systems; Thorough knowledge of Microsoft desktop and cloud-based suite of applications, such as Microsoft 365 (O365);


    • Monitoring and taking action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard


    • Performing semi-annual inspections of LAN Rooms and LAN Cabinets


    • Good customer service skills; Familiar with remote troubleshooting tools like GoTo Rescue; Proficient with ServiceNow for ticketing, Knowledge base, and CMDB


    • Installation and maintenance of UPS including batteries, agents, ATS, network switches within the LAN/WAN room


    • Interfacing with the company's 3rd level support including Application Development, LAN/WAN and Server groups


    • Solid troubleshooting skills; Able to work independently and in a team;

    Manvi Rawat – Technical Recruiter

    Aptino Inc.



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