Jobs

    Desktop Support Technician - Massachusetts, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Massachusetts, United States

    3 weeks ago

    Tata Consultancy Services background
    Description

    Job Title: Desktop Support Engineer

    Location: Worcester MA

    Roles & Responsibilities:

    • Proven experience as an IT Support Specialist or similar role.
    • Strong knowledge of Windows 10 and O365 environments.
    • Experience using Active Directory, Office 365 products.
    • Familiarity with ITIL practices and ticketing systems.
    • Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams
    • Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online
    • Utilizing ITIL practices via ticketing systems to enhance and support information technology services.
    • Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions
    • Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices
    • Managing end-user cell phone devices using Intune/XenMobile administration tools
    • Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.
    • Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.


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