Administrative Associate - Melville, United States - Community Development C

Community Development C Melville, United States

2 weeks ago

Description

Job Description

Job DescriptionCDLI Overview

Community Development Long Island (CDLI) is the only full-service collection of community development entities that change Long Islanders lives for success in home creation and financial security and growth. Offering the resources that contribute to personal and community economic growth.

Position Summary

Administrative Associates support efficient operations of the Rental Assistance program within a variety of program areas: Direct Voucher Services; Waitlist and Eligibility Review; Policy, Quality Control, and Repayments; and Subsidy Services. We are currently hiring for multiple positions; qualified applicants would be assessed for the best fit within available vacancies.

The ideal candidate will be extremely capable of performing the responsibilities below, be highly computer and technology literate, and thrive in a fast-paced, collaborative, and diverse team environment. Able to work in a hybrid work environment and meet the responsibilities of the position, and be committed to the mission of CDCLI
Responsibilities

Below are responsibilities applicable to all Administrative Associates:

Function as a point of contact for internal and external clients
Provide excellent customer service
Maintain files and records according to state and federal regulations
Manage emails, letters, packages, phone calls, and other forms of correspondence
Create and update databases and organizational records
Follow regulatory and organizational protocols
Update and maintain policies and procedures
Draft and prepare letters, emails, and other various mass and individualized communications
Review information/data for accuracy, completeness, and eligibility
Work in close collaboration with other unit and department staff
Additional duties as assigned

Qualifications Required

Bachelor's degree
2+ years of administrative experience
Proficient in Microsoft Word, Outlook, and Excel (including mail merges and spreadsheet manipulation)
Have experience utilizing customer relationship management software such as Salesforce,
Emphasis, or other systems
Ability to multitask with excellent time-management and prioritization skills
Excellent critical thinking skills and attention to detail
Proven ability to communicate effectively in person, in writing, and over the phone
Ability to maintain confidentiality when dealing with sensitive information

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