- Receives customers' requests by phone or email, analyzes requests, provides information requested or ascertains who best provide the information, and routes the request to the proper person.
- Analyzes transactions, corrects records, and adjusts errors.
- Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.
- Traces status of orders.
- Resolves customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
- Contacts customers to ascertain data omitted on orders.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Processes all insurance agents' orders and courtesy sales originating through mail.
- Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received.
- Assists in returns and replacements as needed.
- Performs other allied duties as assigned by supervisor.
- Works with vendors on parts supersession and obsolete parts.
- Participates with vendor quality and initial parts failure testing.
- Trends part usage and failures; suggests rework, re-engineering and upgrades/replacement as necessary.
- Mentor and help train Service Parts Team members.
- High School Graduate, GED, Technical School Graduate or equivalent work experience
- Ability to compose correspondence directed at internal and exterior customers
- Minimum 1 years' experience with a technical product line requiring assembly or field installation preferred
- Strong Customer Service background with proven interpersonal and persuasive skills
- Possess a take charge and get it done attitude
- Computer proficiency with Microsoft Office
- Exceptional customer service and communication skills required both verbal and written
- Proven skills in time management and multi-tasking responsibilities
- Demonstrated ability to be self-directed and an independent problem solver
- Ability to expand work hours to meet deadlines and workload fluctuations
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Parts Representative - Andover, United States - Everidge
Description
As a Parts Representative at Everidge you will interact with customers to provide information in response to inquiries about parts and service and to handle and resolve complaints.
Responsibilities:
Education/Experience:
Specific Knowledge Skills, Licenses, Certifications, Etc:
