- Provide customer support to DU faculty, staff, and students for all ITS supported technology including hardware, software, printing, and network access.
- Administration of Active Directory including creation of user IDs and account rights management, working closely with Human Resources.
- Assist with installation, troubleshooting, and maintaining technology and classroom equipment.
- Work closely and collaboratively with fellow ITS team members to resolve issues.
- Provide coverage for our campus support team when necessary.
- Monitor network devices and connections.
- Log all calls and communication in the IT Service Management system, responding, resolving, and/or escalating tickets within designated Service Level Agreement parameters, ensuring timely problem resolution and complete customer satisfaction.
- Identify and track recurring problems and recommend appropriate solutions.
- Assist with and provide support for ITS projects as needed.
- Assist with documentation and training for team members and customers.
- Provide GREAT customer service, anticipating and exceeding the needs of our customers.
- Demonstrate and promote the University Cultural Values.
- Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
- Perform other duties as assigned.
- High School Diploma required, Associate Degree preferred
- Experience with Windows Operating Systems and related applications.
- Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
- Ability to work independently with minimal supervision.
- Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the University.
- Demonstrated ability to work effectively in a team environment with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
- Demonstrated excellent customer service and interpersonal communication both written and oral.
- Demonstrated ability to communicate effectively and relate well to students, faculty, and staff, while maintaining appropriate confidentiality.
- Ability to work an occasional flexible schedule, including some evenings, weekends, and additional hours during peak times or as required for coverage.
- Preferred: Two years of PC hardware/software support and/or help desk experience.
- Preferred: Network technology support experience.
- Preferred: Experience supporting and troubleshooting Apple hardware and MacOS software.
- Business office environment and/or home office environment requires phone, internet access and reliable transportation. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations required (own transportation).
- No regular lifting requirements, occasional lifting up to 50 pounds.
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Data Center Technician
3 days ago
Calibro Corp. Kent, United StatesSummary: · We are seeking a dedicated and detail-oriented Data Center Technician with previous cabling experience (Copper/Coax/Fiber) to provide local support for our new build-out in Kent, Washington. The ideal candidate will possess impeccable customer service skills, be adept ...
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Data Center Technician
3 hours ago
Stefanini Kent, United StatesStefanini Group is hiring · Stefanini is looking for Data Center Technician in Kent, WA (100% Onsite Work). · For quick Apply, please reach out to Rahul Kumar- call: / email: · Open to W2 Candidates only · The Candidate must reside within 30-45 minutes radius of the Colo s ...
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Data Center Technician
1 day ago
Stefanini Kent, United StatesStefanini Group is hiring · Stefanini is looking for Data Center Technician in Kent, WA/Ashburn, VA (100% Onsite Work). · For quick Apply, please reach out to Rahul Kumar- call: / email: · Open to W2 Candidates only · The Candidate must reside within 30-45 minutes radius o ...
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Data Center Technician Lead
3 days ago
IES Commercial, Inc. Kent, United StatesJob Description Job Description Job Title: Data Center Technician Lead Reports To: Data Center Supervisor Job Summary: The Data Center Technician will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Data Center Tech will drive data ...
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Customer Support Center Technician
3 days ago
Davenport University Grand Rapids, United StatesCustomer Support Center Technician · Customer Support Center Technician · STATUS: Full-time · DEPARTMENT: Information Technology - Customer Support Center · LOCATION: Grand Rapids---W.A. Lettinga Campus · REPORTS TO: CSC Manager and Training Coordinator · SUMMARY: · The Customer ...
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Trinity Health Grand Rapids, United States Full timeTrinity Health Pharmacy Technician Summary · Under the direction of a Registered Pharmacist, assists Pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Provides courteous, cooperative, and timely service to pati ...
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Corewell Health Grand Rapids, MI, United StatesJob Summary · Acts as a team member in the delivery of quality rehabilitation services under the supervision of a therapist. Performs basic skills per department guidelines and communicates observations to members of the health care team. Performs clerical, maintenance and cleani ...
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Maintenance Technician Ii-2nd Shift
1 week ago
Knape and Vogt Manufacturing Company Grand Rapids, United StatesKnape & Vogt is looking for a skilled Maintenance Technician to join our industry-leading team on 2nd shifts Enjoy excellent pay and incentives at a company where your skills will be recognized and rewarded · **2nd Shift**:3:00pm-11:00pm** · - _Starting at $29/hr. (or more based ...
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Invoicing Specialist
1 day ago
Triad Service Center Kentwood, United StatesTriad Service Center is looking to hire an Invoicing Specialist in our Grand Rapids location at th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to be well organized, great communication skil ...
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3rd Shift Oral Care
1 day ago
Perrigo Grand Rapids, United States**Description Overview**: · - Responsible for troubleshooting and repair of manufacturing equipment, suggest methods of process improvement, participate in continuous improvement projects. · **Scope of the Role**: · - Troubleshooting and repair of manufacturing equipment · - Abil ...
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Corewell Health Grand Rapids, United StatesJob Summary · Acts as a team member in the delivery of quality rehabilitation services under the supervision of a therapist. Performs basic skills per department guidelines and communicates observations to members of the health care team. Performs clerical, maintenance and clean ...
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Production Manager
1 day ago
Caliber Collision Grand Rapids, United States**JOB SUMMARY** · **Caliber Collision** has an immediate job opening for a **Production Manager **to provide daily supervision and direction to all production staff members, dispatch all work assignments to production personnel, ensure every teammate has a production forecast lis ...
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Sterile Processing Tech
1 day ago
Corewell Health Grand Rapids, United States**Corewell Health is offering up to $**5**,000 as a **sign on** bonus for this opportunity** · **About the **u**nit** · The Sterile Processing Department is a fast -paced work environment. Upon hire Team Members are expected to attend a 90-day orientation. While on orientation te ...
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Coder Associate Remote
1 week ago
Corewell Health Grand Rapids, United States**Job Summary**: · Responsible for charge capture process and revenue integrity of professional charges, including but not limited to, abstracting data from medical records, coding diagnoses and procedures, along with educating providers and staff, while maintaining work queue go ...
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High Performance Computing Specialist
1 week ago
Van Andel Institute Grand Rapids, United StatesVan Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of sc ...
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Utility / General Production (1st Shift)
14 hours ago
Pridgeon & Clay Inc Grand Rapids, United States1st Shift (6:30am-3:00pm) Overtime available · **Objective**: The **Utility** assists production by performing routine loading, unloading, material handling, set-up, and janitorial duties in an exemplary manner according to company quality policies. · - Three months experience wo ...
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Service Desk Technician
3 days ago
Acrisure Grand Rapids, United StatesJob Title: Service Desk Technician, Part Time (20 hours per week) · - Department: Information Technology · - Location: Onsite (Grand Rapids, MI) · - About Acrisure · - Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial p ...
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Pridgeon & Clay Inc Grand Rapids, United StatesAre you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take ...
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Emergency Medical Technician
2 days ago
Life EMS Ambulance Grand Rapids, United States**Full-time available. Pay range is $19/hr to $23.18/hr on a 42 hour work week. Pay depends on experience. This position will be in Grand Rapids, but will require travel for every shift to Kalamazoo to work on an ALS or BLS ambulance. Transportation will be provided or mileage wi ...
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Av Technician
3 days ago
Crescent Digital LLC Byron Center, United States**Title**:AV Installation Technician Level 2 · **Reports to**:Director of Integration · **Coordinates with**: Integration and Project Management · **Job Type**:Integration and Project Management · **Purpose and Scope**:The AV Installation Technician is responsible for setting up, ...
Customer Support Center Technician - Grand Rapids, United States - Davenport University
Description
Customer Support Center TechnicianSTATUS:Full-time
DEPARTMENT:Information Technology - Customer Support Center
LOCATION:Grand Rapids-W.A. Lettinga Campus
REPORTS TO:CSC Manager and Training Coordinator
SUMMARY:
The Customer Support Center Technician provides troubleshooting and support to students, faculty, and staff for Davenport University technology issues. These responsibilities include remote and on-site support which are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.
RESPONSIBILITIES:
Revised: October 10, 2023
Customer Support Center Technician professionals in Grand Rapids
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Jenna Lahr
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Estrella Macias
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Kim Taylor
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