- Track and report on progress of dispute handling based on internal guidelines and metrics.
- Effectively manage an accounts receivable portfolio of up to 5-10M, specifically the collection of past due invoices (via telephone, email, customer payment portal, etc.) as needed in support of the shared services team.
- Contact customer with past due balances in the portfolio to obtain payment commitments.
- Resolve and remove internal obstacles that result in delayed payment while reducing overdue balances.
- Assist the cash application team with resolving payment application discrepancies ensuring adjustments are completed in an accurate and timely manner (includes invalid deductions or partial payments).
- Escalate to Sr. Collection Specialist/ Team Lead on major collection and dispute challenges that may require special attention.
- Support and assist in process improvements with the ability to convey gaps, bottlenecks, and make recommendations that create efficiencies.
- Support the team with order releases as assigned.
- Meet or exceed targeted metrics, account delinquencies, disputes, and other quantitative targets.
- Support other AR activities as assigned or deemed necessary by the Team Lead.
- Perform other duties as required.
- Minimum 3 years AR collections and dispute management work experience with a multi-million-dollar portfolio in a high tech, life sciences, or manufacturing work environment required.
- Bachelor Degree in Accounting/ Finance
- Strong working knowledge of SAP ERP preferred.
- Proven knowledge of US GAAP preferred.
- Fluency in English required. Additional language fluency helpful.
- Excellent oral, written, computer, quantitative communication skills, including advanced MS Office proficiency
- Demonstrated ability to prioritize, meet deadlines, and complete tasks independently or as a team player and foster positive business relationships with all parties.
- Proven strength in customer service with excellent email and telephone communication skills that consistently reflect a friendly, positive, and professional approach.
- A full understanding of collections with the ability to solve a wide range of issues.
- Ability to assess situations for importance, urgency, and risks, then make clear and timely decisions.
- Take ownership and demonstrate eagerness to learn and grow.
- Ability to drive initiatives if required.
- Strong planning, organizational, coordination, communication, and project management skills.
- Excellent attention to detail and data accuracy with positive and constructive problem solving skills.
- Ability to satisfactorily complete position training requirements
- U.S. Citizenship or U.S. Permanent Resident status required.
- May be required to pass security clearance investigation.
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Temporary AR Specialist - Billerica, United States - Bruker
Description
Temporary AR Specialist -Dispute and Collection
Job Locations
US-MA-Billerica
ID
# of Openings
1
Job Function
Accounting, Finance, Controlling
Responsibilities
New temporary project opportunity for a AR Specialist for a minimum of a twelve month assignment with a focus on Dispute and Collection activities while assisting with other AR duties. Join a team responsible for providing high quality AR cash collections and dispute management while maintaining excellent relationships with Bruker North America customers, internal business partners and finance leadership. Will work cross-functionally with various teams to ensure goals are met, cash collected, and disputes are resolved in a timely manner.
- Collaborate with various teams for resolution of deductions / disputes for collectability of up to 10-15M.
Qualifications
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
Bruker is a federal contractor and subject to Executive Order Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
About Bruker
Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostics solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8.500 employees at over 90 locations are working on this permanent challenge to make the world a better place.
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