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Doral

    System Engineer Team Lead - Doral, United States - Atlas Search

    Atlas Search
    Atlas Search Doral, United States

    2 weeks ago

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    Description


    We are working with a Global Alternative Investment Management Firm that is looking to bring on a Systems Engineer for their Enterprise Command Center.

    The Enterprise Command Center (ECC) is the first line of defense and first response against Infrastructure disruptions and failures.

    The teams goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading downtime.

    He or she will work on resolving infrastructure issues and fulfilling service requests across multiple platforms including; Compute (Unix, and Windows), Database, Storage, and Networking while also managing infrastructure and trading outages that can potentially impact the business.

    Responsibilities
    Infrastructure Monitoring
    Eyes on glass continuous monitoring of our technology estate to either anticipate or identify technology issues
    Infrastructure Operations
    Troubleshoot and remediate issues
    Fulfill adhoc and scheduled operational requests
    Collaborate with local and global teams to continuously share knowledge of the health of the production environment
    Write and maintain detailed runbooks with specifications for alert escalation and other processes
    Infrastructure and Trading Incident Management
    Drive support teams to address and resolve incidents
    Coordinate responses to outages, communicate to stakeholders, and manage incident bridges / calls
    Ensure all incidents are accurately documented within our ITSM toolsets
    Continuous Improvement
    Identify and look at ways of improving current processes or increasing service quality
    Constantly review and evaluate methods of working to look for efficiencies and ways to improve workflow
    Qualifications/Skills Required
    Basic understanding of Networks (Cisco qualification beneficial but not essential)
    Basic Compute (Linux and Windows) operational experience
    Candidates would ideally have a College Degree in an IT discipline
    Excellent collaboration and interpersonal skills with the ability to collaborate in a global team environment
    High-level understanding of general Infrastructure components and topology
    Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
    Able to prioritize in a fast moving, constantly changing environment; High sense of urgency with ability to adapt to new responsibilities
    Experience in running incidents / situations / crisis events in a complex environment desired but not essential

    #J-18808-Ljbffr
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