Jobs
>
Doral

    Customer Service Team Lead - Doral, United States - Majority

    Majority
    Majority Doral, United States

    3 weeks ago

    Default job background
    Description


    MAJORITY es una innovadora aplicacion de servicios financieros digitales todo en uno que incluye una cuenta asegurada por la FDIC, una tarjeta Visa, envio de dinero, llamadas internacionales y muchos otros servicios centrados en los inmigrantes.

    Estamos hechos para inmigrantes, por inmigrantes. Creemos que todos merecen la misma oportunidad de triunfar. Nuestra mision es proporcionar a los inmigrantes las herramientas para prosperar en su nuevo pais.

    Somos un grupo diverso de personas de mas de 40 paises diferentes que nos reunimos todos los dias y buscamos a otros impulsados por el mismo deseo de crear productos significativos que sobrepasen diferencias culturales y geograficas.

    comprometidos a brindar experiencias excepcionales de servicio al cliente. Estamos orgullosos de nuestra dedicacion a la satisfaccion del cliente y a la mejora continua.

    A medida que seguimos creciendo, buscamos un lider del equipo de servicio al cliente apasionado y meticuloso para unirse a nuestro equipo e impulsar la excelencia en el servicio al cliente.

    Te apasiona cambiar el mundo?Estas buscando la emocion de una nueva empresa con un negocio ya existente y en continuo crecimiento?Te encanta ayudar a otros y resolver los desafios de los clientes?Descripcion general de la posicion:

    El lider del equipo de servicio al cliente sera responsable de liderar un equipo de representantes de servicio al cliente para brindar un soporte excepcional a nuestros valiosos clientes.

    Este rol requiere una combinacion de habilidades de liderazgo, comunicacion y resolucion de problemas para garantizar que nuestro equipo cumpla y supere los objetivos de desempeno mientras mantiene altos niveles de satisfaccion del cliente.

    Liderar, entrenar y orientar a un equipo de representantes de servicio al cliente para brindar un servicio excepcional y lograr objetivos de desempeno.

    Desarrollar e implementar estrategias para mejorar la eficiencia, la productividad y el rendimiento general del equipo.

    Supervisar las metricas de rendimiento del equipo, incluido el tiempo de respuesta, la tasa de resolucion, las puntuaciones de satisfaccion del cliente y los estandares de garantia de calidad.

    Proporcionar retroalimentacion continua y evaluaciones de desempeno a los miembros del equipo, identificando areas de mejora e implementando programas de capacitacion segun sea necesario.

    Actuar como punto de contacto para consultas o problemas complejos de los clientes, resolviendolos de forma rapida y eficaz.

    Colaborar con otros departamentos de equipos de operaciones de clientes para abordar las inquietudes de los clientes e impulsar la mejora continua.

    Crear y mantener documentacion de procesos, procedimientos y mejores practicas de servicio al cliente.
    Apoyar los esfuerzos de reclutamiento e incorporar nuevos representantes de servicio al cliente.


    Calificaciones:


    Historial comprobado de lograr y superar objetivos de desempeno e impulsar la satisfaccion del cliente, con al menos 2 anos de experiencia en un puesto de liderazgo o supervision.

    Excelentes habilidades de comunicacion, tanto verbal como escrita, con capacidad para interactuar eficazmente con los clientes y miembros del equipo.

    Fuertes habilidades de liderazgo, incluida la capacidad de motivar e inspirar a los miembros del equipo para que logren lo mejor.

    Habilidades excepcionales para la resolucion de problemas, con capacidad para evaluar situaciones rapidamente y tomar decisiones acertadas.
    Competencia en software de atencion al cliente, y Google Workspace.
    Conocimiento de las mejores practicas de servicio al cliente, metodologias de garantia de calidad y regulaciones relevantes.

    Fluido en ingles y espanolEstamos buscando:

    Una persona flexible que trabaja eficazmente en un entorno acelerado y que cambia rapidamente, adaptandose facilmente a prioridades y plazos cambiantes.

    Un lider empatico y orientado al cliente con un alto coeficiente intelectual y excelentes habilidades de comunicacion.
    Un solucionador de problemas curioso al que le encantan los nuevos desafios.
    Una persona trabajadora, dedicada e impulsada por una mision que esta lista para crecer con Majority.

    Ofrecemos varios beneficios que incluyen vacaciones pagadas, dias festivos flexibles, atencion medica completa + dental + vision, 401k con un 4% de contrapartida y muchos mas beneficios.

    Somos MAYORIA. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad.

    No discriminamos por motivos de raza, religion, color, origen nacional, genero, orientacion sexual, edad, estado civil, condicion de veterano o condicion de discapacidad.

    MAJORITY, 2509 N. Miami Avenue #101, Miami, Florida 33127#J-18808-Ljbffr
  • Majority

    Customer Service Team Lead

    3 weeks ago

    Majority Doral, United States

    MAJORITY es una innovadora aplicación de servicios financieros digitales todo en uno que incluye una cuenta asegurada por la FDIC, una tarjeta Visa, envío de dinero, llamadas internacionales y muchos otros servicios centrados en los inmigrantes. Estamos hechos para inmigrantes, p ...

  • EclipseIA

    Warehouse Team Lead

    1 week ago

    EclipseIA Medley, United States

    Immediately Hiring Experienced Team Lead For 1st Shift · **Preferred Experience** · - 1 year or more of Warehouse/Distribution team lead experience · - Experience with time/function tracking and basic data entry · - Ability to communicate effectively both orally and written · - E ...

  • Nutanix

    Team Lead

    2 weeks ago

    Nutanix Doral, United States

    Team Lead - Enterprise Command Center The Enterprise Command Center (ECC) is Millennium's first line of defense and first response against Infrastructure disruptions and failures. The team's goal is to react quickly, efficiently and effectively in order to maximize uptime of syst ...

  • Massy Distribution (USA)

    Logistics Team Lead

    1 week ago

    Massy Distribution (USA) Doral, United States

    An · ADP Client, Massy Distribution USA · is actively seeking for a · Logistics Team Lead · to join their team in · Medley, FL · Details about the Position: · Massy Distribution USA is committed to the growth and development of each employee, allowing them to reach their fu ...

  • Puttery

    BOH Team Lead

    1 week ago

    Puttery Doral, United States

    Company Overview: · ABOUT DRIVE SHACK INC · Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and P ...

  • Nanmckay

    Team Lead

    3 weeks ago

    Nanmckay Doral, United States

    SUMMARY · : A Team Leader is a professional in charge of guiding, monitoring, and leading an entire group. You will be responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. · SUP ...

  • Rent For Event LLC, Florida

    Team Lead

    3 weeks ago

    Rent For Event LLC, Florida Doral, United States

    Job Description · Job Description Description: We're seeking an AV Team Lead to oversee audio-visual projects and lead a skilled technician team. The ideal candidate combines technical expertise with strong leadership for effective AV system implementation and maintenance. · Re ...

  • Nanmckay

    Team Lead

    3 weeks ago

    Nanmckay Doral, United States

    SUMMARY : A Team Leader is a professional in charge of guiding, monitoring, and leading an entire group. You will be responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. SUPERVISI ...

  • Rack Room Shoes

    Team Lead

    1 week ago

    Rack Room Shoes Doral, United States

    23943 · Part Time · Rack Room Shoes · Job Description Summary · The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and ...

  • S - Block By Block-California, Inc

    Team Lead

    6 days ago

    S - Block By Block-California, Inc Hollywood, United States

    Do you like Growth and Opportunities? We do too In fact, that is what this Company is all about. BLOCK BY BLOCK is hiring a Team Leader. Block by Block works hard every day all across the country to supply communities with hospitality, clean, safety and outreach programs that can ...

  • Majority USA, Llc.

    Customer Service Team Lead

    3 weeks ago

    Majority USA, Llc. Doral, United States

    We are looking for a skilled Customer Service Team Lead to support our Customer Service team in · Miami, FL . · MAJORITY is a groundbreaking mobile banking service built for migrants, by migrants. Global migration is a 21st-century reality, whether people are following their dre ...

  • DSV A/S

    USA - Team Lead, Warehouse

    3 weeks ago

    DSV A/S Doral, United States

    DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire ...

  • Extenteam Inc.

    Senior Accountant Team Lead

    3 weeks ago

    Extenteam Inc. Doral, United States

    Job Description · Job Description · As a · Senior Accountant Team Lead , you will set up new services alongside with our Sales team. You will talk to them, scope out their needs. · You will be coordinating a team of remote international bookkeepers to get the services up and ...

  • Alivi

    Member Services Team Lead

    1 week ago

    Alivi Doral, United States

    SUMMARY The Member Services Lead initiates, coordinates, and executes specialized operational support functions within the Contact Center, prioritizing the delivery of exceptional care and attention to members' transportation services and needs. This role involves overseeing qual ...

  • Wild Fork Foods

    Store Team Lead

    1 week ago

    Wild Fork Foods Miami, United States

    When becoming a **Team Leader **at Wild Fork**, **you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within th ...

  • Aidaly

    Care Team Lead

    1 week ago

    Aidaly Miami, United States

    In 2020, unpaid family caregivers provided an estimated **34+ billion hours of care**, worth over **$470 billion** to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increas ...

  • Party City Holdings Inc

    Retail Team Lead-Miami, FL

    8 hours ago

    Party City Holdings Inc Doral, United States

    ARE YOU CUSTOMER OBSESSED? · You are responsible for executing best in class sales and service strategies. · Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise. · Teams Leads pr ...

  • Party City

    Retail Team Lead-Miami, FL

    8 hours ago

    Party City Doral, United States

    Job Description · ARE YOU CUSTOMER OBSESSED? · You are responsible for executing best in class sales and service strategies. · Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise. ...

  • Drive Shack Holdings LLC

    BOH Team Lead

    2 weeks ago

    Drive Shack Holdings LLC Doral, United States

    ABOUT DRIVE SHACK INC · Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery. · ABOUT PUT ...

  • Drive Shack Holdings LLC

    BOH Team Lead

    1 week ago

    Drive Shack Holdings LLC Doral, United States

    ABOUT DRIVE SHACK INCDrive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.ABOUT PUTTERYPut ...