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Doral

    Customer Service Team Lead - Doral, United States - Majority

    Majority
    Majority Doral, United States

    4 weeks ago

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    Description


    MAJORITY es una innovadora aplicación de servicios financieros digitales todo en uno que incluye una cuenta asegurada por la FDIC, una tarjeta Visa, envío de dinero, llamadas internacionales y muchos otros servicios centrados en los inmigrantes.

    Estamos hechos para inmigrantes, por inmigrantes. Creemos que todos merecen la misma oportunidad de triunfar. Nuestra misión es proporcionar a los inmigrantes las herramientas para prosperar en su nuevo país.

    Somos un grupo diverso de personas de más de 40 países diferentes que nos reunimos todos los días y buscamos a otros impulsados por el mismo deseo de crear productos significativos que sobrepasen diferencias culturales y geográficas.

    comprometidos a brindar experiencias excepcionales de servicio al cliente. Estamos orgullosos de nuestra dedicación a la satisfacción del cliente y a la mejora continua. A medida que seguimos creciendo,


    buscamos un líder del equipo de servicio al cliente apasionado y meticuloso para unirse a nuestro equipo e impulsar la excelencia en el servicio al cliente.


    ¿Te apasiona cambiar el mundo?
    ¿Estás buscando la emoción de una nueva empresa con un negocio ya existente y en continuo crecimiento?


    ¿Te encanta ayudar a otros y resolver los desafíos de los clientes?

    Descripción general de la posición:


    El líder del equipo de servicio al cliente será responsable de liderar un equipo de representantes de servicio al cliente para brindar un soporte excepcional a nuestros valiosos clientes.

    Este rol requiere una combinación de habilidades de liderazgo, comunicación y resolución de problemas para garantizar que nuestro equipo cumpla y supere los objetivos de desempeño mientras mantiene altos niveles de satisfacción del cliente.

    Liderar, entrenar y orientar a un equipo de representantes de servicio al cliente para brindar un servicio excepcional y lograr objetivos de desempeño.

    Desarrollar e implementar estrategias para mejorar la eficiencia, la productividad y el rendimiento general del equipo.

    Supervisar las métricas de rendimiento del equipo, incluido el tiempo de respuesta, la tasa de resolución, las puntuaciones de satisfacción del cliente y los estándares de garantía de calidad.

    Proporcionar retroalimentación continua y evaluaciones de desempeño a los miembros del equipo, identificando áreas de mejora e implementando programas de capacitación según sea necesario.

    Actuar como punto de contacto para consultas o problemas complejos de los clientes, resolviéndolos de forma rápida y eficaz.

    Colaborar con otros departamentos de equipos de operaciones de clientes para abordar las inquietudes de los clientes e impulsar la mejora continua.

    Crear y mantener documentación de procesos, procedimientos y mejores prácticas de servicio al cliente.
    Apoyar los esfuerzos de reclutamiento e incorporar nuevos representantes de servicio al cliente.

    Calificaciones:


    Historial comprobado de lograr y superar objetivos de desempeño e impulsar la satisfacción del cliente, con al menos 2 años de experiencia en un puesto de liderazgo o supervisión.

    Excelentes habilidades de comunicación, tanto verbal como escrita, con capacidad para interactuar eficazmente con los clientes y miembros del equipo.

    Fuertes habilidades de liderazgo, incluida la capacidad de motivar e inspirar a los miembros del equipo para que logren lo mejor.

    Habilidades excepcionales para la resolución de problemas, con capacidad para evaluar situaciones rápidamente y tomar decisiones acertadas.
    Competencia en software de atención al cliente, y Google Workspace.
    Conocimiento de las mejores prácticas de servicio al cliente, metodologías de garantía de calidad y regulaciones relevantes.
    Fluido en inglés y español


    Estamos buscando:


    Una persona flexible que trabaja eficazmente en un entorno acelerado y que cambia rápidamente, adaptándose fácilmente a prioridades y plazos cambiantes.

    Un líder empático y orientado al cliente con un alto coeficiente intelectual y excelentes habilidades de comunicación.

    Un solucionador de problemas curioso al que le encantan los nuevos desafíos.

    Una persona trabajadora, dedicada e impulsada por una misión que está lista para crecer con Majority.


    Ofrecemos varios beneficios que incluyen vacaciones pagadas, días festivos flexibles, atención médica completa + dental + visión, 401k con un 4% de contrapartida y muchos más beneficios.

    Somos MAYORÍA. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad.

    No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o condición de discapacidad.

    MAJORITY, 2509 N. Miami Avenue #101, Miami, Florida 33127

    #J-18808-Ljbffr
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