- Serve as the FSC Accounts Receivable cash application SME, supporting the AR SSL during divisional work transitions into FSC.
- Perform day-to-day tasks related to the delivery of cash application
- Perform supervisory tasks for team members within your span of care. Delegate and monitor work as needed. Plan and maintain daily divisional coverage and approve time off.
- Communicate and maintain team performance standards. Deliver established goals and monitor and provide feedback on team member performance.
- Continuously improve service delivery. Identify and implement best practices. Standardize processes where and to the extent possible. Maximize team efficiency and minimize error rates.
- Monitor the overall performance of the cash application team. Keep the AR SSL informed on the status of activities.
- Field customer inquiries and provide customers with necessary requested documentation when requested and deemed appropriate.
- Assist in developing, implement, and report the status of team metrics (SLA achievement, process performance, work volume, cost, error rates, etc.).
- Champion process improvement and transformation within your span of care. Job Specifications:
- Operates well in a team atmosphere.
- Customer-centric focus.
- Effective communication skills (verbal and written).
- Maintain professional interactions with external divisional customers and BW service receivers.
- Analytical thinker with a process-oriented mindset who drives process improvements.
- Comfortable working in a high volume, fast paced environment.
- Ability to prioritize, delegate, and supervise tasks.
- Ability to summarize and concisely report the status of service delivery and known issues.
- Ability to manage small to medium sized projects with support of the AR Leader and/or Shared Services Leader.
- Ability to supervise, delegate tasks, and prioritize team member work. Required Education and Experience:
- Experience and knowledge of full order to cash lifecycle.
- 2-5 years' experience specific to cash application processes.
- Prior supervisory or project leadership experience a plus (but not required)
- Experience with digital process conversion and technology implementations.
- Skilled researcher.
- High level of accuracy, efficiency, attention to detail, and problem-solving skills.
- Proficient in Microsoft Office Suite. Strong Excel skills required.
- Mapics and Cashbooks knowledge a plus
- Bachelor degree preferred. Supervisory/Responsibility: Supervisory. 2-4 direct reports. Work Environment: This is an office position associated with a manufacturing facility. Although the employee may spend a portion of his/her time in the office area, the employee's essential job duties also require the employee to spend a portion of his/her time in the manufacturing area. The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in the manufacturing area. Position Type: Fulltime salaried. Travel: Limited travel is expected for this position Physical Demands: The physical demands described here are representative of the those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 15 pounds.
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Cash Application Team Lead - Clayton, United States - Barry-Wehmiller
Description
Description
:Take lead from and assist the AR Shared Services Leader (AR SSL) in the design and implement processes and procedures for the delivery of cash application. Execute and manage cash application processes. Assist in the creation of and execute measurement systems which monitor process and service delivery against SLA targets. Stay appraised of current and future divisional needs, champion efforts to evolve FSC processes and develop people so needs are satisfied. Supervise the daily activities of cash application team members. Develop and support team members under your span of care. Principal Duties and Responsibilities (Essential Functions):Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.#LI-BO1
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company: BW Corporate US
