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    Guest Services Associate - Atlanta, United States - Emory Healthcare

    Emory Healthcare
    Emory Healthcare Atlanta, United States

    2 weeks ago

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    Description
    :

    JOB DESCRIPTION:

    • Provides a welcoming and supportive environment for all people entering assigned areas.
    • Provides paging for emergency situations.
    • Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening).
    • Provides wayfinding information to all guests, including specifics directions to each department within the facility.
    • Communicates services and capabilities of each facility.
    • Responds to incoming calls for directions and related information promptly, effectively, courteously.
    • Provides coverage as needed for the front desk and lobby.
    • Maintains, rearranges, orders, and waters flowers for lobbies and other designated areas.
    • Maintains bulletin boards. Monitors the magazines and lending library.
    • Disburses refunds for the vending machines.
    • Issues tokens and valet parking passes when necessary.
    • Maintains lost and found.
    • Provides paging in emergency situations.
    • Provides information in person regarding patients, staff, and hospital activities to callers or guests.
    • Maintains community information that may be of interest to guests including local restaurants, hotels, banks, transportation, special events, tourist attractions and special events in Atlanta, shuttles, MARTA schedules, etc.
    • Serves as coordinators for the Peachtree Road Race; supplies applications, tee shirts, and volunteers on Race day Maintains a complete inventory of brochures, directories, and maps.
    • Inventories, locates, repairs, and cleans wheelchairs.
    • Keeps oxygen and emergency supplies updated and available for immediate use.
    • Keeps the entrance, motor lobby and driveway area of each facility free of trash and debris.
    • Also responsible for maintaining GSA locker/storage room.
    • Completes incident reports involving patients and guests in the motor lobby when necessary.
    • Reports all spills and accidents to the appropriate department.
    • Aids valet service with traffic problems.
    • Assists with safety drills.
    • Has a working knowledge of computers and IDX.
    • Performs other related duties as required.

      MINIMUM QUALIFICATIONS:
    • A high school diploma or equivalent.

      PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

      ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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