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Guest Services Associate - Atlanta, United States - Emory Healthcare/Emory University
Description
JOB DESCRIPTION:
Provides a welcoming and supportive environment for all people entering assigned areas.
Provides paging for emergency situations.
Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening).
Communicates services and capabilities of each facility. Responds to incoming calls for directions and related information promptly, effectively, courteously.
Provides coverage as needed for the front desk and lobby.
Maintains, rearranges, orders, and waters flowers for lobbies and other designated areas.
Maintains bulletin boards.
Monitors the magazines and lending library.
Disburses refunds for the vending machines.
Issues tokens and valet parking passes when necessary.
Maintains lost and found.
Provides paging in emergency situations.
Provides information in person regarding patients, staff, and hospital activities to callers or guests.
Maintains community information that may be of interest to guests including local restaurants, hotels, banks, transportation, special events, tourist attractions and special events in Atlanta, shuttles, MARTA schedules, etc.
Maintains a complete inventory of brochures, directories, and maps.
Inventories, locates, repairs, and cleans wheelchairs.
Keeps oxygen and emergency supplies updated and available for immediate use.
Keeps the entrance, motor lobby and driveway area of each facility free of trash and debris.
Also responsible for maintaining GSA locker/storage room. Completes incident reports involving patients and guests in the motor lobby when necessary.
Reports all spills and accidents to the appropriate department.
Aids valet service with traffic problems.
Assists with safety drills.
Has a working knowledge of computers and IDX.
Performs other related duties as required
MINIMUM QUALIFICATIONS:
A high school diploma or equivalent.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks
ENVIRONMENTAL FACTORS:
Factors affecting environment conditions may vary depending on the assigned work area and tasks.
Environmental exposures include, but are not limited to:
Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required.
Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.Guest Services Associate, Salary:
$15.55-$23.33 /hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Connect With Us
Connect with us for general consideration
Division Emory Univ Hospital
Campus Location Atlanta, GA, 30322
Campus Location US-GA-Atlanta
Department EUH Pt & EE Experience
Job Type PRN / Registry
Job Number 129347
Job Category Clerical & Administrative
Schedule 8a-5p
Standard Hours 4 Hours
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions.
Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
