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    Bilingual Customer Service Associate - Atlanta, United States - CoStar Group

    CoStar Group
    CoStar Group Atlanta, United States

    6 days ago

    Default job background
    Full time
    Description

    Responsibilities

    :
  • Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction.
  • Be the person who delivers first time resolution with quality and professionalism.
  • Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling.
  • Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites.
  • Proactively seek out opportunities to obtain electronic data feeds.
  • Support sales colleagues to ensure the highest standard of customer service is maintained.
  • Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.
  • Continually strive for excellence while following SOP
  • Maintain an excellent understanding of Costar Group Products.
  • Meet and exceed customer and Costar's expectations.

    • Basic Qualifications:

  • Bachelor's degree from an accredited, not-for-profit University or College.
  • A track record of commitment to prior employers.
  • 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care.
  • Fluent (written and verbal) in both Spanish and English
  • Results and solutions-oriented approach to solving customer problems.
  • Excellent verbal and written communication and influencing skills.

    • Preferred Qualifications:

  • Confident personality with the ability to communicate effectively with both internal and external stakeholders.
  • Ability to plan and organize workload in a fast-paced environment.
  • Ability to act on own initiative and work successfully alone and as part of a team.
  • Ability to adapt quickly in a technology led environment.
  • Proficiency in MS Office.
  • Be very Team and Quality Service oriented.

    • What's in it for You?:

    When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

    We offer you generous compensation and performance-based incentives.

    CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
  • Life, legal, and supplementary insurance
  • Virtual and in person mental health counseling services for individuals and family
  • Commuter and parking benefits
  • 401(K) retirement plan with matching contributions
  • Employee stock purchase plan
  • Paid time off
  • Tuition reimbursement
  • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
  • Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
  • Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
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