- Receives incoming telephone calls and outbound calls to customers.
- Enters customer data into the Customer Satisfaction tool.
- Responds to customer issues related to price discrepancies, damages, quality of service or any other service issues.
- Listens and responds to customers while documenting telephone conversations.
- Investigates customer complaints by talking with all parties involved and reviewing invoices as necessary.
- Resolves customer discrepancies by negotiating fair resolutions.
- Pull service records, invoices and other documentation needed.
- Performs record management by creating folders, filing and updating information as needed.
- May send mailers, surveys, thank you notes, gift certificates and other customer service correspondence.
- Makes recommendations for service, new equipment, maintenance agreements and warranties as appropriate.
- Constantly monitor the Customer Satisfaction (CST) Tool.
- Daily communication with line managers and supervisors to keep them informed as to the status of open complaints.
- Managing resolving customer complaints in a timely manner.
- 3+ years of customer service experience.
- 2+ years experience in a Quality Assurance position.
- Preference given to those with prior experience in customer satisfaction and retention.
- Must be computer literate with knowledge of Microsoft Office products.
- Must have previous accounting experience.
- Must be able to use general office machines.
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Compliance and Quality Assurance Manager
4 hours ago
AEG Miami Beach, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThis strategic and pivotal role is instrumental in achieving excellence in venue management and customer ...
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Compliance and Quality Assurance Manager
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Oak View Group Miami Beach, United StatesOak View Group: · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the ...
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Quality Assurance Manager
1 day ago
FEAM Technical Services, LLC Doral, United StatesJob Title: Quality Assurance Manager - MIA · Location: Miami, FL · ABOUT FEAM: · FEAM is the MRO leader in aircraft line maintenance engineering in the U.S. FEAM leads the line maintenance industry with advanced aircraft repair capabilities, a wide line station network and vast a ...
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Manager of Assurance
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Berkowitz Pollack Brant Doral, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · The Manager of Assurance handles the operational management of each audit engagement. The Manager of Assurance takes an acti ...
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Restaurant Brands Miami, United States Full timeAbout Restaurant Brands International: · Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's mo ...
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OneBlood Fort Lauderdale, Florida, United States PermanentOverview: · Facilitates the interpretation and implementation and compliance of quality and regulatory requirements, including medical devices. Coordinates regulatory affairs activities to ensure appropriate filing and registration activities are complete. Serves as a resource pe ...
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Quality Assurance Manager
3 weeks ago
American Residential Doral, United StatesCompany Name · ARS-Rescue Rooter · Overview · American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for ov ...
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Manager, IT Quality Assurance and Testing
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CohnReznick Doral, United StatesAs CohnReznick grows, so do our career opportunities. As one of the nations top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do · We currently have an exciti ...
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Transpire Bio Fort Lauderdale, United StatesJOB DESCRIPTION – QA Manager, System Compliance · Scope of Function: · Responsible for leading the development, implementation, and maintenance of Quality Systems in support of combination drug products to include, but not limited to: Policies and Procedures, Deviations, CAPA's, ...
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Alpha Bravo Development Miami, United StatesCompany Description · Alpha Bravo Development is an Award-Winning app and software development agency based in Miami that specializes in crafting customized software solutions for small and medium businesses. Our team of expert developers has the knowledge and experience needed t ...
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Lutheran Services Florida Miami, United States Full time#nowhiring · Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . · LSF is looking for talented Clinical Director who would like to make an impact in the lives of others. · Purpose & Impact: · To support ...
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executive comm health nursing dir
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State of Florida Miami, United StatesRequisition No: · Agency: Department of Health · Working Title: EXECUTIVE COMM HEALTH NURSING DIR - SES · Pay Plan: SES · Position Number: · Salary: $72,000- $80,974.66 · Posting Closing Date: 06/23/2024 · Total Compensation Estimator Tool · Florida Department of Health · Op ...
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Environmental Technician
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Restaurant Brands International Doral, United StatesAbout Restaurant Brands International: · Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's m ...
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Production Support
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Radwell International Miami, United States Full time/RegularJOB SUMMARY Monday-Friday 8am-5pm · To review, coordinate and expedite repair parts within the standard flow of production while maintaining quality, on time delivery, and constant customer awareness throughout the process through use of phone, email and fax communication as ...
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Entry-Level Field Technician
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RCG Moody International Limited c/- Intertek Miami, United StatesEntry-Level Field Technician - Construction Materials Testing · Professional Service Industries, Inc. (Intertek-PSI) is searching for Field CMT Technicians to join our Building & Constructionteam in our Miami, Florida office. This is a fantastic opportunity to grow a versatile ca ...
Quality Assurance Manager - Miami, United States - ARS/Rescue Rooter (Miami)
Description
Job Description
Job DescriptionOverview
American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.
Quality Assurance Manager serves as the company's management representative working with internal and external customers to investigate and correct customer issues and/or complaints. The QAM is responsible for maintaining the Company as an industry leader in a customer satisfaction by ensuring promptresolution of reported problems relating to quality and/or the overall customer expeirence.
Pay Rate: Salary of 45K to 50K yearly
Schedule: M-F 8AM - 5PM
Responsibilities
Qualifications
Strong communication and interpersonal skills
#zr
Quality Assurance Manager professionals in Miami
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Michael Johnson
STRATEGIC PLANNING | INFRASTRUCTURE MANAGEMENT |
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Maria Mendoza
Chief of Staff/Director of Business Operations
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Karen Pujol
Project Manager / Project Coordinator
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Brian Heidbreder
Conservation Biologist
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Steven Sanchez
Software QA Engineer | Web & Mobile Testing
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Alberto Cabrera
Hospitality Management