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    Systems Engineer - St. Louis, United States - Adaptive Solutions Group

    Adaptive Solutions Group
    Adaptive Solutions Group St. Louis, United States

    4 days ago

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    Description
    Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

    We are currently looking for a Systems Engineer to join our team.

    Responsibilities
    • Responsible for providing technical support to customers via telephone, email, and teams.
    • This engineer position requires strong communication, teamwork, problem-solving, analytical/innovative thinking, and a customer-focused mindset.
    • Your responsibilities will include troubleshooting issues, handling escalations, performing trend analysis, engineering solutions, and identifying/implementing process enhancements to reduce/eliminate recurring issues from the environment.
    • You will work independently and as part of a team collaborating with internal teams, customers and vendors supporting endpoint technology including desktop, productivity, and mobility solutions.

    Required Qualifications
    • Must be committed to incorporating security into all decisions and daily job responsibilities
    • Strong knowledge and proficiency in providing support of the Windows operating system
    • Working knowledge of Windows Print, Windows Print Server and thin clients
    • Experience with Microsoft Office 365 cloud and internal environments
    • Experience with IT Service Management tools (i.e. ServiceNow, Remedy, SolarWinds, etc.)
    • Professional communication abilities, both written and verbal
    • Proven technical writing skills
    • Ability to work in a fast-paced, high demand and challenging environment
    • Investigates, diagnoses, and resolves complex issues without known solutions
    • Creates and publishes documentation of knowledge resulting from investigative and support activities for future occurrences
    • Leverages own technical expertise, including higher-level engineers, knowledge, and other internal tools to provide the most effective solutions to customer
    • Performs task automation and identifies / implements process improvements
    • Maintains established service level agreements to manage customer expectations and quality standards
    • Support a flexible work schedule to support our SLA's with our customers, and provide occasional after hours and weekend support

    Preferred Qualifications
    • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or commensurate experience
    • General understanding of Active Directory (GPO, OU, Groups), Windows Server, and scripting (i.e. command line, PowerShell, etc.) knowledge
    • General knowledge of Citrix VDA, VDI and published application environments
    • General understanding of Android OS and Mac OS
    • Experience with Cisco AnyConnect
    • Splunk experience a plus
    • Working knowledge of agile methodology using JIRA
    • Ability to identify trends and opportunities for improvement using data analytics
    • Ability to interpret and visualize data results in order to create effective dashboards and reporting

    Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

    Adaptive Solutions Group is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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