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    Client Services Account Manager - Chicago, United States - Holly Hunt

    Holly Hunt
    Holly Hunt Chicago, United States

    1 week ago

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    Description
    Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade.

    During that time, we've stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

    Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do.

    Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand.

    We are redefining modern for the 21st century.

    And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

    Job Summary Client Satisfaction will be responsible to ensure the client's expectations are entirely achieved and all post-delivery customer service issues are seamlessly resolved.

    This position works across Showrooms, Production and Freight to elevate the client experience by proactively addressing concerns and delivering unparalleled customer service.


    Principal Responsibilities but not limited to:
    Ownership of all customer service issues to ensure that clients are completely satisfied with their HH Product.
    Work with business units and showrooms to resolve all cancelled orders, refunds and replacements.
    Resolve all customer complaints via emails and phone calls.
    Obtain pricing to determine most cost-effective process for CS resolution.
    Manage and maintain Service Management Tool for accurate data surrounding CS Issues.
    Provide appropriate solutions and alternatives within acceptable time limits and follow up to ensure this is being met.
    Responsible for maintaining a high level of professionalism with showrooms and clients to establish a positive rapport.
    Work with Business Units to stay updated on product knowledge and any changes in company processes.
    Principal Goals but not limited to:

    Offer a client first mentality to all customer service issues.

    Resolve CS Issues by clarifying client's complaint, determine cause of the problem and explaining best solution to solve the problem.

    Understand Sale Staff needs to build relationships and trust with showrooms through open and interactive communication.
    Drive service response time and resolution for showrooms/clients.
    Provide product feedback and suggestion to BU surrounding CS issues.

    Education:
    Bachelor's
    Degree Or Equivalent Work Experience Preferred Experience:3 plus years of Customer Service Experience in the Home Furnishings Industry

    Skills:


    Ability to multitaskExcellent communication skills both written and verbalOrganized, detailed oriented, and self-drivenProficient in Microsoft Word/Excel/Outlook Who We Hire? Simply put, we hire everyone.

    Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

    Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
    This organization participates in E-Verify Employment Eligibility Verification.
    #J-18808-Ljbffr
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