- Exhibit professional communication skills, both verbal and written, emphasizing urgency, accuracy, and effectiveness.
- Efficiently handle inbound calls and emails, promptly addressing customer inquiries.
- Represent the company through various customer interactions, including account creation, order processing, inventory management, and problem resolution.
- Monitor daily task assignments and flexibly adapt to changing business requirements.
- Effectively utilize Salesforce CRM to manage and resolve customer issues and inquiries.
- Collaborate with departments such as Logistics, Accounting, and Manufacturing to meet customer needs.
- Maintain expertise in product offerings, sales personnel, business processes, and systems.
- Adhere to productivity and quality performance standards across all contact channels, including e-commerce systems, phone, email, chat, fax, and traditional mail.
- Minimum of 3 years' experience in Account and Order Management within a Call Center environment.
- Strong customer focus from account creation through delivery and collections.
- Associate's Degree in Business or a related field required.
- Proficiency in Microsoft Office and SAP; experience with Salesforce CRM preferred.
- Attention to detail, dependability, and self-motivation are essential.
- Proven ability to multitask in a fast-paced environment with evolving business needs.
- Comfortable working in a hybrid model, demonstrating proactive and efficient work habits.
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Account Manager - Chicago, United States - North Bridge Staffing Group
Description
Position: Account Manager
Location: Chicago (Archer Heights Neighborhood)
Environment: Hybrid (onsite 3 consecutive days per month, remote for the rest of the month)
Hours: Rotating shifts every 2 weeks: 7am - 3:30pm and 8:30am - 5pm
Pay: $45,000 - $50,000 annually (+ compensated overtime)
About the Role:
As an Account Manager, you will be vital in supporting Account and Order Management in our client's Manufacturing and Distribution sector. Acting as the bridge between the sales team, customers, and internal departments, you will ensure smooth order management, delivery coordination, and accounts receivables management, all while maintaining exceptional customer service. Your role is essential in contributing to the company's mission of facilitating ease and success for both the sales team and customers.
Responsibilities:
Qualifications:
