Customer Service Representative - Indianapolis, United States - PIP / Dynamark

PIP / Dynamark Indianapolis, United States

6 days ago

Description

Do you enjoy helping people? Are you looking for a great career with an established and respected industry leader? If so, then come join our team as a Customer Service Representative (CSR) As a CSR, you will serve customers in person by telephone, and e-mail, helping customers identify the products and services that best meet their needs while maintaining profitability for the company. You will primarily be working directly with your PIP/Dynamark Sales Reps and their Customers. You will ensure that all job specification requirements are understood and clearly communicated to the production team and will represent our brand by conveying expertise in our services and capabilities.

Our ideal candidate is an outgoing, focused, and motivated individual with at least one year of sales or customer service experience, preferably in the printing or signage industry. We are looking for an individual with excellent communication and interpersonal skills, good computer skills, and strong problem solving skills. An aptitude for color and design and an eye for detail are strong pluses

COMPENSATION

Depends upon Skills and Experience

RESPONSIBILITIES

Greets customers in a courteous manner and prepares quote requests
Answers the telephone using the company's procedures for incoming calls and directs calls appropriately
Handles routine questions and requests by customers
Deals with customer complaints and concerns and facilitates a satisfactory resolution as quickly as possible
Helps customers in person, on the phone, or by email
Processes orders in a timely manner and reports any delays to Sales and management
Uses the computerized pricing/estimating program
Follows systems and procedures according to the company manuals
Files customer art files (originals) daily when not electronically submitted
Ensures all jobs are placed in proper locations before leaving
Rejects poor quality or incorrect jobs and notifies management
Performs other duties as assigned

QUALIFICATIONS

At least one year of experience in sales or customer service, preferably in the printing industry
Good communication skills, both in person and over the phone
Proficient computer and internet skills
Good problem-solving skills
Strong attention to detail and an eye for color and design
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Must be able to move about freely through the center in order to work with other team members and accomplish tasks
Appearance at all times must represent the company image

BENEFITS

401K with Match available
Paid Vacations and Holidays
Health, Dental, Supplemental Insurance available.

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