Customer Service Representative - Omaha, United States - TotalWellness

TotalWellness Omaha, United States

3 weeks ago

Description

Job Description

SUMMARY OF POSITION

This is a full-time position working on-site in Omaha, NE. The Customer Service Representative is directly responsible for answering all inbound main line calls, transferring calls as appropriate, providing participant customer service through phone calls and emails, booking travel (airfare, hotels, rental cars, etc.) for TotalWellness field staff, entering and verifying information in various online systems and for assisting with other tasks in the Account Management department.

DUTIES AND RESPONSIBILITIES

Answer inbound main line phone calls and transfer calls as appropriate.
Welcome guests into the facility.
Provide customer service support to participants by:
- Answering phone calls and emails.
- Researching participation status to provide answers to participant questions.
- Registering participants for appointments.
- Cancelling appointments for participants.
Coordinate with and book travel for TotalWellness field staff by:
- Utilizing online booking tools to book airfare, hotels and rental cars.
- Communicating with field staff on travel needs and reservations.
- Adjusting travel arrangements when necessary.
- Coordinating travel schedules.
- Establishing a working relationship with the TotalWellness field staff and becoming the main point of contact for all travel needs.
Assist with Account Management tasks including:
- Entering, verifying, and updating information in both our event scheduling tool and our online appointment scheduling tool.
- Monitoring online participant appointments.
- Receiving phone calls from and registering participants for appointments.
Verify data for the data department.
Maintain the company phone lists.
Assist with nurse licensure verification.
Complete other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

TotalWellness is seeking an individual who is willing to take the initiative to make high-level customer service a top priority. This individual must have a very high attention to detail while working efficiently. The individual must possess a high level of ownership and accountability. He/She must be able to demonstrate the ability to manage multiple tasks simultaneously and complete work within an allocated time frame. He/She must be a self-starter with ability to work in a team environment.

The candidate MUST possess and be able to demonstrate effectiveness in these areas:

Excellent and articulate communication – verbal and written
Ability to treat clients and participants with warm, friendly, personable and courteous manners (regardless of a situation)
Efficient and fast learner, pays attention to detail and can work with little to no direction
Intermediate level PC and MS Office skills
Basic healthcare knowledge

EDUCATION, CERTIFICATION, & EXPERIENCE

1-3 years of administrative assistant, customer service, or account management experience
Associate degree in Health Education, Health Promotion, Community Health, Business or a related field preferred
Excellent writing and communication skills
High energy, self-directed personality
Ability to interact daily with clients and TotalWellness field staff
Proficient in using Microsoft Programs including Word, Excel, Outlook, and PowerPoint

Company DescriptionTotalWellness provides corporate health and wellness services to companies nationwide. Services include: biometric screenings, corporate vaccinations and a wellness portal which includes a Health Risk Assessment.

Since our start in 1998, we have worked with companies that are interested in the happiness and health of their employee population. We believe the true value of a wellness program is the long-term positive effect they have on an individual's life.

For more information on TotalWellness, visit

Company Description

TotalWellness provides corporate health and wellness services to companies nationwide. Services include: biometric screenings, corporate vaccinations and a wellness portal which includes a Health Risk Assessment. \r
\r
Since our start in 1998, we have worked with companies that are interested in the happiness and health of their employee population. We believe the true value of a wellness program is the long-term positive effect they have on an individual's life.\r
\r
For more information on TotalWellness, visit

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