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Wayne

    Customer Experience Associate - Wayne, United States - Michaels Stores

    Michaels Stores
    Michaels Stores Wayne, United States

    Found in: Lensa US 4 C2 - 15 hours ago

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    Description

    Customer Experience Associate page is loaded **Customer Experience Associate**

    **Customer Experience Associate**

    locationsWillowbrook-7155 S Kingery Hwy time typePart time posted onPosted Today job requisition idR Store - CHI-WILLOWBROOK, IL**We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world**

    **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**

    **To review a comprehensive list of benefits, please visit**

    **CT and CO only -To review pay ranges for the position you are applying for, please visit**

    Help customers shop our store and be able to find what theyre looking for. Maintain store recovery standards to deliver our Brand Promises. Prevent shrink with great service. Deliver friendly customer service.**Major Activities**

    Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards

    Provide a fast and friendly check out experience; execute cash handling to standards

    Engage customers on benefits of Rewards program and complete enrollments

    Educate customer on Voice of Customer (VOC) survey

    Merchandise recovery and maintenance

    Support the merchandise return / go back process and general store recovery

    Acknowledge customers, help locate product and provide solutions

    Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

    Support shrink and safety programs

    Assist with Omni channel processes

    execute a well merchandised and in stock store

    Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others

    help customers shop and find what they are looking for

    Cross trained in Custom Framing selling and production

    **Other duties as assigned**

    **Preferred Type of experience the job requires**

    Retail and/or customer service experience preferred

    **Physical Requirements**

    Ability to remain standing for long periods of time

    Ability to move throughout the store

    Regular bending, lifting, carrying, reaching and stretching

    Lifting heavy boxes and accessing high shelves by ladder or similar equipment

    If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

    **Work Environment**

    Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

    **Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**

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