Visitor Experience Associate - New York, United States - SSHQNY LP dba SPYSCAPE

Description

Job Description

About SPYSCAPE

• We use stories and experiences to inspire people to discover their hidden powers.
• We partners with other world-class brands and talents to deliver our mission
• We want to work with positive people who enjoy what they're doing
  See: for more information

The Role

This is a unique and exciting opportunity to be part of an emerging global brand.
Our Visitor Experience Associate are a vital link in our mission, ensuring our visitors have an unforgettable experience at SPYSCAPE HQ.

Working in the heart of New York City, Visitor Experience Associate provide guidance and information to ensure an enjoyable, educational, and safe visit for all our guests across ticketing, experience, retail and cafe. Visitor Experience Associate also support ad-hoc events at HQ.

The Visitor Experience Associate role reports to the Head of Operations, with daily direction and supervision from the Manager on Duty.

Ideal candidates are outgoing and proactive individuals willing to dive into a dynamic environment, happily taking on a variety of tasks as needed.

Essential Core Abilities:

• Ability to thrive in a fast-paced work environment
• Ability to work a variable schedule, including holidays and weekends
• Ability to lift 40 lbs
• Ability to be on your feet for long stretches of time

The Right Candidate Will Also Have:

• Exceptional proactive communication skills
• Instinctively enjoys working with others
• Ability to resolve conflict effectively
• Flexible – willing to adapt to different working styles
• Organized, detail oriented and able to multitask
• Reliable, energetic team player with a positive attitude
• Knowledge of ticketing, CRM or POS systems preferred

Specific Responsibilities

• Act as a proud ambassador for the SPYSCAPE brand at all times
• Provide a friendly, welcoming, high energy service to guests
• Drive sales via proactive (but always appropriate) engagement and assistance
• Operate POS retail and ticketing systems, including cash transactions
• Have a thorough knowledge of our experience and merchandise
• Work collaboratively with teammates to achieve our customer-centric goals
• Maintain a safe, clean and welcoming environment at SPYSCAPE HQ
• Oversee operations of specific exhibits including queuing and crowd control
• Monitor our public spaces, paying close attention to the needs of visitors
• Regularly test experiences for functionality
• Support events, including setup and breakdown
• Respond appropriately to guests with special needs, including emergencies
• Help with occasional off-site experiences and events as needed
• Other duties and responsibilities as assigned from time to time

Key SPYSCAPE Attributes Acronym

• S - self-confident & enthusiastic
• P - polite & respectful
• Y - yes-motivated
• S - solution-oriented
• C - courteous & hospitable
• A - authentic & trustworthy
• P - proud & Passionate
• E - empathetic & warm

Note

Continuing employment contingent on obtaining a FDNY F-03 indoor place of assembly safety personnel COF within 45 days of hire.