Lead Case Manager - Houston, United States - Dynamic Service Solutions

Description

Job Description

Dynamic Service Solutions, LLC has been a trusted partner in both government and private sector services both here and abroad. We were enthusiastically established to provide exceptional engineering, and staffing services to support critical operations and support innovative technology. Dynamic Service Solutions has successfully blended the unique requirements of each client with rapid-response customer service, quality products, and optimum measurable results. Our strong past performance with Federal Government and engineering industries reflect our unique capacity to empower each client to achieve measurable performance.

Job Summary

Responsible for coordinating case management, safe and timely release services, training new case managers, and supervising the work of other case managers ensuring timely completion of ORR case management requirements. The Lead Case Manager provides adaptive leadership through supportive coaching and mentoring to case management and supervisory staff to inspire and encourage our workforce and promote integrity. Lead Case Manager ensures the creation of strong systems and methods of performance excellence while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The Lead Case manager ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the treatment expectation. The Lead Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children. The Lead Case Manager will lead the treatment team and facilitate coordination between all disciplines within the program (PSA Compliance, Nurse, Teachers, Residential Counselors, and Clinicians) to ensure timely reunification and safety of youths.

Essential Functions:

• Responsible for general oversight and coordination of case management services. This includes responsibility for direct oversight of the case management team.
• Responsible for working collaboratively with program administrators to ensure that the collaborative process between the unit supervisors, case managers and clinical staff occurs on a consistent and on-going basis to ensure that unit programming is developed, implemented and maintained within the lens of integrative treatment design.
• Responsible for ensuring case managers comply with all aspects of youth and sponsor assessment practices, and that the case management team maintains consistent communication with program personnel to promote the positive adjustment of the youth to the program.
• Responsible for coordinating case management services to include the safe and timely release of UC in accordance with ORR policy and procedures.
• Supports development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
• Provides training for case managers regarding responsibilities within the ChildrenFirst Residential Care Program, including agency, state and federal policy updates and changes.
• Ensures accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
• Maintains regular contact with various outside stakeholders, including assigned case coordinator, client attorneys and client child advocates. Participates in weekly client review meetings with external stakeholders.
• Provides effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
• Coordinates with the clinical services staff, specialty services staff and other staff in provision of services and programs for clients through the therapeutic team approach. Advocates for the timely completion of specialized services as needed by the youth, including psychiatric and substance abuse evaluations, to include coordination with community-based resources if necessary.
• Involved in interviewing and onboarding new employees for the department. Integral in the orientation process for case management staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
• To provide case management coverage for cases as needed during periods as needed.
• To effectively provide oversight in the development/implementation of policies, procedures and reports to assure effective department functioning and documentation of activity and performance outcomes.
• Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies.
• Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
• Ensures that treatment services are provided to all youth and families 24/7 in keeping with the agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e. transportation, crisis support, behavior management and education.
• Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
• Assist in the provision and facilitation of department and agency wide training opportunities.
• Review and evaluate progress reports and final reports in order to ensure proper reporting procedures as outlined by guidelines.
• Assist to monitor performance and determine the need for improvements.
• Assist ensuring program operations and activities adhere to legal guidelines and internal policies.
• Discover ways to enhance efficiency and productivity of procedures.
• Responsible for s upervising the reporting requirements under the program.
• Keep senior management informed with detailed and accurate reports or presentations.
• Other task and responsibilities as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualification and Requirements

• Level: Master's Degreein Psychology, Sociology, Social Work, Clinical Counseling, Human Servicesor other relevant behavioral science required. Additional degree/course work in related fields desirable.
• At least 1-2 years os supervisory position in the program.
• Equivalent Education/ Work Experience: Or the equivalent bachelor's degree and 3 years of progressive employment experience with demonstrated supervisory and case management experience.

Working Conditions/Physical Effort

Work is performed mostly in an office setting. Some overnight travel, public speaking, evening and weekend work are requirements of the position. Regular computer works also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Dynamic Service Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, political affiliation, marital status, genetic information, disability, age, military service or veteran status, parental status, or other non-merit factor. Dynamic Service Solutions is also committed to comply with all fair employment practices regarding citizenship and immigration status.

We participate in E-Verify.