- Proven experience as a technical trainer, corporate training specialist, or related position.
- Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.
- Experience with support ticket management systems such as JIRA, Zendesk, Salesforce, etc.
- Proven experience in managing end-to-end documentation creation processes, utilizing tools such as Confluence, Google Docs, or Microsoft Word
As the Technical Trainer you will be responsible for developing and providing training and continuing education for new and tenured associates. Your training will set up our associates for success as they work to resolve complex issues, provide white glove service, manage accounts, onboard, and provide user education to our customers on a consistent basis, all with a personal touch.
Technical Trainer Responsibilities:
* Focus is not limited to but will primarily be on training our Contact Center Trainers on new and existing features within the Allē platform.
* Create talk tracks, knowledge articles, instructional videos for the contact center agents, based on input from internal teams and technical writers.
* Become the subject matter expert for all Allē products and understand different audiences we serve.
* Organize and execute training (group and one-on-one, if required) sessions and workshops within person, virtual, and asynchronous delivery.
* Devise technical training programs according to the organizational needs and requirements. Include objectives, assess effectiveness, and provide and accept feedback on training sessions.
* Cultivate relationships with other teams to gain knowledge and create training resources. This includes contributing and leading recurring meetings and demonstrations with other technical and non-technical teams.
* Collaborate with other teams and leadership around training needs, assessments, evaluations, and design. This is to include cross-functional training to downstream teams.
* Evaluate and update training programs to ensure accurate, timely courses, and engage in continuous improvement.
* Select or develop teaching aids such as: training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops. Keep reference materials updated.
* Gauge the effectiveness of training, reports on progress of employees during training periods, and maintain the training records.
* Document and contribute to standard operating procedures.
* Create, review and update both internal and customer facing knowledge base articles.
Technical Trainer Qualifications:
* Proven experience as a technical trainer, corporate training specialist, or related position.
* Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.
* Ability to understand, assess, and address training needs.
* Outstanding communication skills and comfortable speaking to crowds
* Excellent organizational and time-management abilities
* A positive leader with proven ability in teaching, flexibility, facilitation, and creative problem solving.
* Ability to learn and adapt to new technologies and changing processes.
* Ability to independently take on large projects and manage multiple, competing priorities while maintaining excellence in communication and customer service.
* Ability to take initiative and make decisions.
* Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel) and instructional software.
* Experience in a SaaS environment.
* Experience with support ticket management systems such as JIRA, Zendesk, Salesforce, etc.
* Experience in messaging tools like Slack, Microsoft Teams, or Google Chat.
* Proven experience in managing end-to-end documentation creation processes, utilizing tools such as Confluence, Google Docs, or Microsoft Word.
-
Technical Trainer
1 week ago
Venters Recruits Irvine, United StatesWHAT A GREAT ROLE with A GREAT TEAM This is such an amazing opportunity to work with an industry leading HVAC/Plumbing Manufacturer #HYDRONICS Are you familiar with residential and / or light commercial HVAC? specifically hydronics? Are you a natural teacher and coach? Have you w ...
-
Technical Trainer
1 week ago
The Ladders Irvine, United StatesJob description · Technical Trainer · 12-month initial contract · $42/HR · M-F · Remote Opportunity · Orion Group is seeking a technical trainer to work for our pharmaceutical client in a fully remote position. · We are seeking candidates that have the following skillset: ...
-
Trainer - Technical
2 weeks ago
Navien, Inc. Irvine, United States**Academy Trainer - Technical** · Training · Irvine · Full-time · **What We Are Looking For** · **Responsibilities**: · - Participates in and conducts technical training programs involving Navien products, installation, troubleshooting and service. · - Use discretion and independ ...
-
Technical Trainer
2 weeks ago
Venters Recruits Laguna Hills, United StatesJob Description · Job DescriptionWHAT A GREAT ROLE with A GREAT TEAM · This is such an amazing opportunity to work with an industry leading HVAC Manufacturer #HYDRONICS · Are you familiar with residential and / or light commercial HVAC? specifically hydronics? · Are you a natural ...
-
Technical Trainer HVACPlumbing
1 day ago
Venters Recruits Laguna Woods, United StatesJob Description · Job Description · WHAT A GREAT ROLE with A GREAT TEAM · This is such an amazing opportunity to work with an industry leading HVAC Manufacturer #HYDRONICS · Are you familiar with residential and / or light commercial HVAC? specifically hydronics? · Are you a ...
-
Technical Trainer
3 weeks ago
Venters Recruits Laguna Hills, United StatesJob Description · Job DescriptionWHAT A GREAT ROLE with A GREAT TEAM · This is such an amazing opportunity to work with an industry leading HVAC Manufacturer #HYDRONICS · Are you familiar with residential and / or light commercial HVAC? specifically hydronics? · Are you a natural ...
-
Q-SYS Technical Trainer
3 weeks ago
QSC Costa Mesa, United States· Q-SYS Technical Trainer · Job ID · Job Locations · US-CA-Costa Mesa · Category · 752 - Americas Training · Type · Regular Full-Time · Overview · The AV Q-SYS Technical Trainer works under the supervision and direction of the National Field Training Manager but operates autonom ...
-
Technical Trainer
4 weeks ago
American Honda Motor Chino, United StatesWhat Makes a Honda, is Who makes a Honda · Honda has a clear vision for the future, and its a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. · At our core is innovation. Honda is con ...
-
Technical Trainer and Support Leader
3 weeks ago
Nikkiso Cryogenic Industries Santa Ana, United States**Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered i ...
-
Danaher Brea, United States Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...
-
Danaher Corporation Brea, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...
-
Danaher Corporation Brea, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte ...
-
Istituto Marangoni Brea, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppor ...
-
Danaher Corporation Orange, United StatesWondering whats within Beckman Coulter Diagnostics? Take a closer look. · At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte ...
-
Sport Science Data Analyst Intern
3 weeks ago
AEG Irvine, United StatesOrange County Soccer Club is seeking to hire a sport science data analyst intern to assist the sport science/performance staff with day-to-day operations for the Club. This internship provides valuable experience within a professional sports setting and will equip students on how ...
-
Clinical Consultant II, Surgical Synergy
3 weeks ago
Medtronic Inc. Irvine, United StatesCareers that Change Lives · Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our e ...
-
Clinical Consultant II, Surgical Synergy
3 weeks ago
Medtronic Irvine, United States**Careers that Change Lives** · Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. O ...
-
Recreation Attendant
1 week ago
Garden Homes Irvine, United StatesSUMMARY: · The Recreation Attendant assists the Resident Services Coordinators, and Resident Services Manager by performing opening and closing procedures of the recreation facility and bowling alley, and assisting or directing residents and visitors to the recreation center. · ...
-
Sr Mgr, QA Engineering
1 day ago
Taco Bell Irvine, United StatesWho is Taco Bell? · Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week ...
-
Sr Mgr, QA Engineering
2 days ago
Taco Bell Irvine, United StatesWho is Taco Bell?Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week arou ...
Technical Trainer - Irvine, United States - Orion Group
Description
Technical Trainer
12-month initial contract
$42/HR
M-F
Remote Opportunity
Orion Group is seeking a technical trainer to work for our pharmaceutical client in a fully remote position.
We are seeking candidates that have the following skillset:
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
