- Bachelors Degree or comparable job experience.
- 1-3 years of training and curriculum development experience.
- Full understanding of all phases of training development process and adult learning principles.
- Experience in delivering in-person training programs preferred
- Automotive technical knowledge
- Demonstrated experience in overseeing end-to-end project delivery, including planning, execution, and post project evaluations
- Experience working in a call center
- Excellent communication and interpersonal abilities, enabling effective collaboration with internal and external stakeholders
- Exceptional organizational skills and attention to detail to maintain accurate project documentation and reporting
- Flexibility to adapt to changing project requirements and a commitment to maintaining a high standard of quality in project deliverables
- Knowledge of Honda operations
- Onsite
- Competitive base salary
- Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
-
Technical Trainer
2 weeks ago
Venters Recruits Laguna Hills, United StatesJob Description · Job DescriptionWHAT A GREAT ROLE with A GREAT TEAM · This is such an amazing opportunity to work with an industry leading HVAC Manufacturer #HYDRONICS · Are you familiar with residential and / or light commercial HVAC? specifically hydronics? · Are you a natural ...
-
Technical Trainer
1 week ago
Venters Recruits Irvine, United StatesWHAT A GREAT ROLE with A GREAT TEAM This is such an amazing opportunity to work with an industry leading HVAC/Plumbing Manufacturer #HYDRONICS Are you familiar with residential and / or light commercial HVAC? specifically hydronics? Are you a natural teacher and coach? Have you w ...
-
Technical Trainer HVACPlumbing
1 day ago
Venters Recruits Laguna Woods, United StatesJob Description · Job Description · WHAT A GREAT ROLE with A GREAT TEAM · This is such an amazing opportunity to work with an industry leading HVAC Manufacturer #HYDRONICS · Are you familiar with residential and / or light commercial HVAC? specifically hydronics? · Are you a ...
-
Technical Trainer
1 week ago
The Ladders Irvine, United StatesJob description · Technical Trainer · 12-month initial contract · $42/HR · M-F · Remote Opportunity · Orion Group is seeking a technical trainer to work for our pharmaceutical client in a fully remote position. · We are seeking candidates that have the following skillset: ...
-
Technical Trainer
3 weeks ago
Movement Search & Delivery Pasadena, United StatesOverview: · The Technical Trainer will be responsible for providing the necessary training to customers, end-users, and company employees for OEM company's vehicle portfolio. · Job Function: · Under general supervision of the Customer Service Manager or Supervisor, the Trainer ...
-
Technical Trainer
3 weeks ago
Venters Recruits Laguna Hills, United StatesJob Description · Job DescriptionWHAT A GREAT ROLE with A GREAT TEAM · This is such an amazing opportunity to work with an industry leading HVAC Manufacturer #HYDRONICS · Are you familiar with residential and / or light commercial HVAC? specifically hydronics? · Are you a natural ...
-
Technical Trainer
1 month ago
Orion Group Irvine, United StatesTechnical Trainer · 12-month initial contract · $42/HR · M-F · Remote Opportunity · Orion Group is seeking a technical trainer to work for our pharmaceutical client in a fully remote position. · We are seeking candidates that have the following skillset: · Proven experience a ...
-
Trainer - Technical
2 weeks ago
Navien, Inc. Irvine, United States**Academy Trainer - Technical** · Training · Irvine · Full-time · **What We Are Looking For** · **Responsibilities**: · - Participates in and conducts technical training programs involving Navien products, installation, troubleshooting and service. · - Use discretion and independ ...
-
Q-SYS Technical Trainer
3 weeks ago
QSC Costa Mesa, United States· Q-SYS Technical Trainer · Job ID · Job Locations · US-CA-Costa Mesa · Category · 752 - Americas Training · Type · Regular Full-Time · Overview · The AV Q-SYS Technical Trainer works under the supervision and direction of the National Field Training Manager but operates autonom ...
-
Technical Trainer and Support Leader
3 weeks ago
Nikkiso Cryogenic Industries Santa Ana, United States**Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered i ...
-
Danaher Brea, United States Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...
-
Danaher Corporation Brea, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...
-
Danaher Corporation Brea, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte ...
-
Istituto Marangoni Brea, United StatesWondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppor ...
-
Analog Circuits Instructor
1 week ago
Innova Solutions Ontario, United StatesInnova Solutions is hiring for Analog Special Circuits Instructor or trainer for a telecommunication Client · Role: Analog Special Circuits Instructor or trainer · Location: Ontario California 4 days office work required · Contract: 6+ months · Job Description: · The Candidate sh ...
-
Analog Circuits Instructor
6 days ago
Innova Solutions Montclair, United StatesInnova Solutions is hiring for Analog Special Circuits Instructor or trainer for a telecommunication Client Role: Analog Special Circuits Instructor or trainer Location: Ontario California 4 days office work required Contract: 6 months Job Description: The Candidate should be ver ...
-
Danaher Corporation Orange, United StatesWondering whats within Beckman Coulter Diagnostics? Take a closer look. · At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte ...
-
Resident Engineer
2 days ago
T.Y. Lin International Ontario, United StatesTYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees throughout the Americas, Asia, and Europe, the firm provides suppor ...
-
Maintenance Technician
3 weeks ago
Niagara Bottling Ontario, United StatesAt Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. · Consider applying here, if you want to: · * Work in an entrepreneurial and dynamic environment with a chance to ma ...
-
Electrical Designer
2 weeks ago
Aurora Technologies East Rancho Dominguez, United StatesResponsibilities · Conducting product trainings for EPLAN Electric P8 in person or online · Developing practical design examples for training purposes · Assisting in the development of practical training concepts for the EPLAN Electric P8 product area · Collaborating in expanding ...
Technical Trainer - Chino, United States - American Honda Motor
Description
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and its a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Hondas, we want you to join our team to Bring the Future
Job Purpose
AHMs Customer Relations actively support Hondas mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.)
This role is responsible for the facilitation of Customer Relations specific to curriculum and training supporting our vision of Customer First. This role will work closely with project teams on new model, product, and campaign launches from development, launch to market release. This role will identify, document & build work flows to develop business processes, align, and question outcome to better support our customers, and review & report on market action items. Additionally, this role will assist with technical requests submitted by Customer Relations agents and management.
This position works closely with Customer Relations Agents and stakeholders to train audience appropriate and department specific content, which may be delivered in several formats including e-learning, videos, business processes, PowerPoint, infographics, etc.
Key Accountabilities
Deliver new model, product, campaign, and new hire training, conduct knowledge checks, skill checks and oversee live call handling.
Identify, document, and build work flows to develop business processes, align and question outcome to better support our customers and review & report on market action items for new model, product, and campaign launches.
Maintain Call Abandonment Rate
Maintain Speed to Answer
Maintain Overall Customer Satisfaction
Qualifications, Experience, and Skills
Working Conditions
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
