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Virginia Beach

    Assistant Car Wash Manager - Virginia Beach, United States - Car Spa, Inc.

    Car Spa, Inc.
    Car Spa, Inc. Virginia Beach, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Customer Service is Job #1

    • Responsible for maintaining a working environment focused on customer satisfaction.
    • Identify and promptly resolve customer concerns and complaints.

    Essential Duties and Responsibilities:

    • Facility Manager-on-Duty (MOD) in absence of General Manager
    • Ensure customer satisfaction
    • Identify and promptly resolve customer concerns and complaints
    • Ensure car wash quality standards
    • Manage overall vehicle flow and production in car wash operation
    • Ensure car wash compliance with all OSHA and EPA standards
    • Conduct on-going safety training and meetings
    • Perform opening and closing duties
    • Maintain and inspect car wash equipment
    • Manage inventory of chemicals, towels, etc.
    • Recruit and hire car wash staff
    • Train all car wash employees according to the Car Spa certification process
    • Assess performance and skills of car care specialists
    • Provide feedback, coaching, and corrective action as needed to maintain employee standards and improve performance.
    • Schedule car wash employees / manage payroll budget and time clock
    • Achieve profitability goal (i.e., average ticket, volume, production)
    • Maintain accurate records and reporting
    • Perform all essential duties and responsibilities as outlined on the job descriptions for the all car wash employees

    Working Conditions:

    • All work is done outdoors in all types of weather.
    • Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
    • You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.

    Qualifications:

    Mandatory
    • Car Wash management experience or equivalent
    • Basic Management competencies outlined by Car Spa

    9am-7:30pm
    45-50 a week
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