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Herndon

    Support Services Analyst - Herndon, United States - Deltek, Inc.

    Deltek, Inc.
    Deltek, Inc. Herndon, United States

    Found in: Talent US C2 - 7 hours ago

    Default job background
    Description

    As a Vision / Vantagepoint Support Analyst, you will be responsible for providing quality technical software support to clients using the Deltek products Vision/Vantagepoint. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. This opportunity is offered on a remote basis. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.

    Qualifications

  • 2+ years technical customer service or software support experience with Deltek's Vision/Vantagepoint Product required.
  • Customer service or support background in a software industry preferred
  • Must have had coursework and/or experience in Enterprise solutions line of software, computer programming or database administration with the knowledge of the following:
  • Microsoft Windows Server 2019
  • Active Directory
  • Microsoft SQL 2017
  • Experience supporting a web-enabled software application preferred with knowledge of the following:
  • Microsoft .NET
  • Microsoft IIS
  • Microsoft SharePoint
  • LAN/WAN Performance and Connectivity Troubleshooting
  • Web Server Deployment
  • Successful history working in a team environment
  • Refined problem solving skills
  • Able to multi-task in a fast-paced environment
  • Must have the ability to work independently and be self-motivated
  • Proficiency with Microsoft Office applications
  • A Bachelor's Degree in Computer Science, IT, or related discipline or a technical diploma/certification in computer programming or database administration highly preferred

    • Compensation Information

    The salary range for this position is $ $ This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience.

    Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

    Travel Requirements

    No

    Applicant Privacy Notice

    Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

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