Service Desk Analyst - Gaithersburg, United States - latitude

Description

This position is looking for someone who is able to work fully onsite and has at least an Associates degree. This position is a full-time direct hire looking to pay between $40-$45k/yr. This position also requires you to pass a drug and background check.

Job Responsibilities:

• Respond to requests for technical support assistance in person, via phone, chat, or through electronic submissions.
• Manage the inventory of all user hardware and hardware requests extending from laptops, desktops, company issued phones and iPads.
• Oversee and administer all necessary changes to maintain versions of software on company issued equipment.
• Assist with navigating around application menus, may be required to remote into user's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• Develop and sustain productive customer relationships, making the customer and their needs a primary focus.
• Escalate complex problems in a timely manner to the next level of support when appropriate.
• Timely, efficient, and effective completion of assigned tasks with moderate supervision.
• Aggressively acquire necessary technical knowledge to effectively perform the job.

• Associates Degree in Information Systems or a related field
• Strong organizational skills and the ability to manage multiple competing projects with finite resources.
• Possess the ability to diagnose and remediate technical hardware and software issues.
• Experience serving and supporting customers who utilize a wide variety of hardware and software.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
• Positive and professional demeanor
• Must have a valid driver's license