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    Resort Front Desk Clerk - Saint Petersburg, United States - Resorts Jobs

    Resorts Jobs
    Resorts Jobs Saint Petersburg, United States

    1 week ago

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    Description

    Job Description

    Job Description

    WHAT YOU'LL DO
    Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

    RESPONSIBILITIES

    • Responsible for the efficient and courteous operation of the front desk.
    • Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
    • Answers and transfers call from the switchboard using proper telephone etiquette.
    • Answer guest questions about local restaurants and attractions.
    • Make courtesy calls and follow up calls to all guests' issues.
    • Send confirmation letters to owners/guests.
    • Coordinate with all other departments to ensure a smooth response to guest's requests.
    • Process all incoming revenue from all departments daily.
    • Open and close the credit card machines and cashier audit reports.
    • Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
    • Order office supplies as needed.
    • Prepare night audit daily.
    • Enter maintenance and service requests in SPI promptly.
    • Make reservations courteously and efficiently.
    • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
    • Run reports and correct errors before guest check-in.
    • Perform any other inventory management changes as directed by the supervisor or manager.
    • Prepare check-in packets for the upcoming week.
    • Make rental calls to notify owners whether their villa rented or not.
    • Respond to online reviews.
    • Reconcile rentals for the previous month.
    • Check online travel agents for rental inbound.
    • Daily post office and banking run.
    • Block RCI points for unpaid accounts.
    • Manage RCI banking, membership changes, and cancellations.
    • All other duties as assigned by management

    BENEFITS, COMPENSATION, TRAINING

    QUALIFICATIONS

    • High School Diploma/GED
    • Experience from which comparable knowledge and abilities are acquired
    • Basic computer skills
    • Great attention to detail
    • Excellent Customer Service skills with the ability to work under pressure
    • Bilingual is a plus
    • Active listener with the ability to solve problems
    • Work with minimal supervision
    • Excellent verbal and written communication skills
    • Flexible schedule – Ability to work evenings, holidays and weekends are a must
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