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    Operations Analyst - Charlotte, United States - Bank of America

    Bank of America background
    Description


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    Were devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Job Description:


    This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.

    Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

    Responsibilities:
    Assists with coordination of implementation for products, services, and operational solutions
    Supports the design, documentation, implementation, and monitoring of new products and services
    Provides guidance regarding procedural, technical, and operational changes
    Expands business products knowledge within operations environment
    Builds network by developing relationships with partners and teammates
    Inspects data to identify issues and trends
    Collects and interprets data to validate operational processes

    Skills:
    Attention to Detail
    Customer and Client Focus
    Monitoring, Surveillance, and Testing
    Process Performance Management
    Research
    Business Analytics
    Critical Thinking
    Reporting
    Data Management
    Policies, Procedures, and Guidelines Management
    Process Design
    Process Effectiveness
    Strategic Thinking
    Required Background
    Must be a current Year Up intern with Bank of America

    Shift:

    1st shift (United States of America)


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    Were devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Job Description:


    This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.

    Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

    Responsibilities:
    Assists with coordination of implementation for products, services, and operational solutions
    Supports the design, documentation, implementation, and monitoring of new products and services
    Provides guidance regarding procedural, technical, and operational changes
    Expands business products knowledge within operations environment
    Builds network by developing relationships with partners and teammates
    Inspects data to identify issues and trends
    Collects and interprets data to validate operational processes

    Skills:
    Attention to Detail
    Customer and Client Focus
    Monitoring, Surveillance, and Testing
    Process Performance Management
    Research
    Adaptability
    Business Analytics
    Critical Thinking
    Reporting
    Written Communications
    Data Management
    Policies, Procedures, and Guidelines Management
    Process Design
    Process Effectiveness
    Strategic Thinking
    Required Background
    Must be a current Year Up intern with Bank of America

    Shift:

    1st shift (United States of America)

    Hours Per Week:

    40
    About Us

    Bank of America is committed to help employees through the transition period when theyre displaced as a result of a workforce reduction, realignment or similar measure.


    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume
    Do be brief. Resumes should be 1-2 pages in length.
    Do be upbeat and active in your wording.
    Do emphasize what you have done clearly and concretely.
    Do be neat and well organized.
    Do have others proofread and critique your resume. Spell check. Make it error free.
    Do use high quality, white or light colored 8 x 11 paper. Use a laser printer if possible.
    Don't be dishonest, always tell the truth about yourself in the most flattering light.
    Don't include salary history or requirements.
    Don't include references.
    Don't include accomplishments that do not support your professional goals.

    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
    • Follow-up Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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