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    Office Assistant - Anchorage, United States - ENSTAR Natural Gas Company, LLC

    ENSTAR Natural Gas Company, LLC
    ENSTAR Natural Gas Company, LLC Anchorage, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    JOB SUMMARY: The Office Assistant position works in the Credit Department serving as part of ENSTAR's customer service team. This position is part of a task rotation performing a wide range of job functions.

    ESSENTIAL FUNCTIONS:

    • Cashiering; includes balancing and preparing deposits.
    • Cash machine operation.
    • Provide customer service and switchboard coverage; assist customers with general and account questions.
    • Perform credit balance refunds and adjustments.
    • Perform bank corrections and research and adjust misapplied or unidentified payments.
    • Research, bill, and collect on damage claims.
    • Administer various Heating Assistance Programs.
    • Perform general collection functions: active and closed accounts and department purchasing.
    • File and scan documents.
    • Search archives for historical information.
    • Process outgoing and returned mail, sort mail, and enter mailing address changes.
    • Respond to customer questions and concerns via phone (call center environment) and email correspondence.
    • Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
    • Cross-train with other department tasks.

    MINIMUM QUALIFICATIONS:

    • High School Diploma or GED.
    • One year Cashier and/or Customer Service experience.
    • Ability to type 50 wpm and ten key by touch.
    • Exceptional customer service skills and telephone etiquette.
    • Proficiency with Microsoft Office Suite.
    • Professional appearance.
    • Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
    • Ability to pass a drug, credit, background, past employment, and driving record check.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
    • Basic administrative skills and ability to perform related tasks.
    • Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
    • Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
    • Effective oral and written communication skills to effectively communicate policies and procedures to others.
    • Ability to use general office equipment such as computer, fax, phone, copier, etc.
    • Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
    • Ability to convey information clearly, effectively, and professionally.
    • Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
    • Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

    OTHER REQUIREMENTS:

    • Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
    • Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
    • Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

    PHYSICAL EFFORT:

    Occasionally

    Continuously

    Frequently

    1. Sitting

    X

    2. Standing

    x

    3. Walking

    x

    4. Bending Over

    x

    5. Crawling

    6. Climbing

    7. Reaching Overhead

    x

    8. Crouching

    9. Kneeling

    10. Balancing

    11. Pushing or pulling

    12. Talking

    x

    13. Repetitive use of hands/arms

    x

    14. Repetitive use of legs

    x

    15. Grasping

    16. Lifting

    10lbs or less

    x

    11 to 25 lbs

    x

    26 to 50 lbs.

    X

    51 to 75 lbs

    76 to 100 lbs

    Over 100lbs

    17. Carrying

    10lbs or less

    x

    11 to 25 lbs

    x

    26 to 60 lbs

    51 to 75 lbs

    76 to 100lbs

    Over 100lbs

    18. Eye/hand coordination

    x

    19. Fine Manipulation

    x

    VISUAL ACUITY:

    Occasionally

    Continuously

    Frequently

    1. Close vision (clear at 20 "or less)

    x

    2. Distance vision (clear at 20' or more)

    x

    3. Color vision (ability to identify and distinguish colors)

    x

    4 Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

    5. Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

    6. Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

    x

    7. No special vision requirements

    MENTAL EFFORT:

    Occasionally

    Continuously

    Frequently

    1. Thinking analytically

    x

    2. Communication

    x

    Using effective verbal communication

    x

    Using effective written communication

    x

    3. Handling stress & emotions

    x

    4. Concentrating on tasks

    x

    5. Discriminating colors

    x

    6. Remember details

    x

    7. Making decisions

    x

    8. Adjusting to changes

    x

    9. Examining/observing details

    x

    ENVIRONMENTAL FACTORS:

    Occasionally

    Continuously

    Frequently

    1. Inside

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