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    Service Technician - Louisville, United States - Renewal by Andersen

    Renewal by Andersen
    Renewal by Andersen Louisville, United States

    Found in: One Red Cent US C2 - 5 days ago

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    Description

    Job Details


    We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects.

    Working with the Service department in satisfying customer service calls and repairs.

    It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.


    Responsibilities:

    • Communicate effectively with the Service Department; gather required information to service the customer.
    • Install, service or repair authorized product in customers' homes with accuracy and workmanship.
    • Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
    • Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
    • Interact and communicate well with customers.
    • Exhibit professional appearance and conduct while providing a world-class customer experience.
    • Ensure on-time arrival to daily customer appointments.
    • Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
    • Explain and provide detailed product operational instructions to customers.
    • Clean debris in each home after all service and repair visits.
    • Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.

    Requirements:

    • Minimum of 5 years of carpentry.
    • Window and Door installation/service experience a plus.
    • 3+ years of experience within a customer service/retail environment
    • An acceptable driving record.
    • Computer literate, as majority of paperwork is done electronically.
    • Ability to communicate clearly through writing.
    • Ability to follow procedures in any situation.
    • Excellent customer service skills and natural desire to make a customer happy
    • Flexible, fast-paced and copes well under pressure
    • Commitment to personal and professional standards of excellence
    • An ability to deescalate situations while meeting with a customer in person.
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